Evening Parking Operations Pro

Comstock; Reston (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Parking and EV charging

Parental Leave Program

Friendly Work Environment

Job summary

Comstock in Reston, VA is seeking a Parking Attendant Technician for Sat-Wed 4pm-12am to support a busy parking site. You will handle exception transactions, operate parking management software, assist customers, and help maintain site safety and cleanliness.

The role requires a high school diploma and 1–2 years in a service environment with at least 3 months in parking. A valid driver's license and strong communication skills are essential.

Qualifications

• A high school degree is required.
• One to two years' experience in a service or related industry preferred, of which 3 months must have been in a parking setting.
• Ability to perform basic math calculations.
• Ability to read and comprehend verbal instructions and written correspondence.
• Ability to communicate effectively both verbally and through written correspondence.
• Have and maintain a valid driver's license.

Responsibilities

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Familiarity with Microsoft Office and computer systems in a fast-paced environment.
• Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance.
• Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems.
• Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary.
• Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards.
• Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications.
• Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes.
• Exhibit a friendly, helpful, and courteous attitude towards customers and employees.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit.
• Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times.
• Determine the need for maintenance and/ or repairs and forward to the Property Manager.
• Complete daily activity reports for facility; responsible for completion of accident report
• Report to work on time
• Notify management of any situation that needs attention
• Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
• Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
• Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
• Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
• Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates
• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
• Complete small cleaning or maintenance tasks according to the company's maintenance checklists
• Fill in for front line associates during their absences
• Perform other duties as assigned

Skills

Customer service

Communication skills

Basic math

Driver's license

Multi-tasking

Teamwork

Education

High school diploma

Tools

Microsoft Office

Parking management software

POS systems

Job description

Comstock in Reston, VA is seeking a Parking Attendant Technician for Sat-Wed 4pm-12am to support a busy parking site. You will handle exception transactions, operate parking management software, assist customers, and help maintain site safety and cleanliness.

The role requires a high school diploma and 1–2 years in a service environment with at least 3 months in parking. A valid driver's license and strong communication skills are essential.