Evening & Overnight Operations Support Specialist

Schneider National; Green Bay (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Shift Differential

Job summary

Schneider National is seeking an Operations Support Representative in Green Bay to deliver exceptional customer service to drivers and customers during non-traditional hours. The role involves answering calls, tracking orders, and resolving driver- and customer-related issues.

The position emphasizes SME-level problem solving, strong communication, and the use of diverse technology to maintain smooth operations for a subteam that supports both drivers and customers in a high-demand environment.

Qualifications

• High school diploma or GED required.
• Strong problem-solving Skills.
• Effective written and verbal communication skills.
• Ability to work non-traditional business hours.

Responsibilities

• Act as a subject matter expert for drivers and customers.
• Solve problems to prevent customer delays.
• Provide updates to first shift associates on issues during non-business hours.
• Maintain strong working relationships with customers, drivers and team members.
• Use a wide range of technology to complete work accurately and efficiently.

Skills

High school diploma or GED

Problem-solving

Written & verbal communication

Non-traditional hours

Education

High school diploma or GED

Job description

Schneider National is seeking an Operations Support Representative in Green Bay to deliver exceptional customer service to drivers and customers during non-traditional hours. The role involves answering calls, tracking orders, and resolving driver- and customer-related issues.

The position emphasizes SME-level problem solving, strong communication, and the use of diverse technology to maintain smooth operations for a subteam that supports both drivers and customers in a high-demand environment.