Operations Support Representative

Schneider National; Green Bay (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Shift Differential

Job summary

Schneider National is seeking an Operations Support Representative in Green Bay to deliver exceptional customer service to drivers and customers during non-traditional hours. The role involves answering calls, tracking orders, and resolving driver- and customer-related issues.

The position emphasizes SME-level problem solving, strong communication, and the use of diverse technology to maintain smooth operations for a subteam that supports both drivers and customers in a high-demand environment.

Qualifications

• High school diploma or GED required.
• Strong problem-solving Skills.
• Effective written and verbal communication skills.
• Ability to work non-traditional business hours.

Responsibilities

• Act as a subject matter expert for drivers and customers.
• Solve problems to prevent customer delays.
• Provide updates to first shift associates on issues during non-business hours.
• Maintain strong working relationships with customers, drivers and team members.
• Use a wide range of technology to complete work accurately and efficiently.

Skills

High school diploma or GED

Problem-solving

Written & verbal communication

Non-traditional hours

Education

High school diploma or GED

Job description

Job overview:

Schneider is seeking an Operations Support Representative in Green Bay to provide excellent customer service to both Schneider drivers and customers during non-traditional business hours. The Operations Support Representative will answer calls, track orders and solve driver- and customer-related problems that arise.

Responsibilities:

• Act as a subject matter expert for drivers and customers.
• Solve problems to prevent customer delays.
• Provide updates to first shift associates on issues that occurred during non-business hours.
• Maintain strong working relationships with customers, drivers and team members.
• Use a wide range of technology to accurately and efficiently complete work.

Skills and qualifications:

• High school diploma or GED.
• Strong problem-solving skills.
• Effective written and verbal communication skills.
• Able to work non-traditional business hours.

Pay and benefits:

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm – 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday – 5am Monday).
• See full list of operations benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.