Evening/Overnight Customer Service Representative

Affiliated Monitoring; Houston (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Health/dental/vision insurance

Generous 401k plan with company match

Job summary

Affiliated Monitoring in Houston, TX is seeking Evening Shift Customer Service Representatives for our emergency contact center. Shifts include weekends and schedule is consistent weekly; training is fully paid.

Starting wage ranges from $16 to $18 per hour with opportunities for overtime and a 5-week training class starting Sept 21, 2026. Responsibilities include monitoring alarm signals, delivering high-quality customer service, collecting information to update accounts, and following

Qualifications

• Experience in a call center environment.
• Detail oriented with solid communication skills.
• HS Diploma or GED required.
• Access to reliable transportation.
• 1 year of prior customer service experience.

Responsibilities

• Monitor emergency alarm signals in a clean and modern call center environment.
• Provide excellent customer service to our customers.
• Collect information from our customers to update their accounts.
• Follow company processes to ensure proper handling of each alarm.
• This job may include dispatching emergency services such as the police, fire department, or EMS.

Skills

Customer service

Communication skills

Detail oriented

Education

HS Diploma or GED

Job description

About our organization

Our New Jersey 82,000 square foot facility includes the largest emergency contact center in the United States. Our Houston Texas facility includes a fully redundant emergency contact center supported by a diverse talent hub. These two critical infrastructure facilities are staffed and operated 24/7/365 and require best-in-class uptime. They include high-availability data centers that have the highest uptime expectations that exist.

Our business operates 24/7/365, and that means our facilities teams must support an employee population that includes a significant number of hard-working contact center employees at our three call center locations across the United States. We have immediate openings for Evening Shift Customer Service Representatives. Shifts will include working on weekends.

Description

This position starts between $16 - 18 an hour. The next training class will begin on September 21, 2026 and will run for five weeks Monday - Friday 11:00AM - 7:30PM.

Working in our call center your schedule will be the same every week and overtime is voluntary. We provide fully paid training and offer several evening or overnight schedule options.

Customer Service Representative Responsibilities

• Monitor emergency alarm signals in a clean and modern call center environment
• Provide excellent customer service to our customers
• Collect information from our customers to update their accounts
• Follow company processes and procedures to ensure the proper handling of each alarm
• This job may include dispatching emergency services such as the police, fire department, or EMS

Requirements

• You want to work in a fast-paced call center environment where you will help protect people and keep them safe
• You are detailed oriented
• You have solid communication skills
• You enjoy learning new skills, systems, processes, and procedures
• HS Diploma or GED required
• Access to reliable transportation
• 1-year prior customer service experience in a call center environment

We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, a generous 401k plan with company match.

• paid vacation
• paid holidays
• health/dental/vision insurance
• generous 401k plan with company match

Affiliated Monitoring is committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and is also the smart thing for our business. We strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

Affiliated Monitoring is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.

$16 - $18 an hour