Evening/Overnight Customer Service Representative

Affiliated Monitoring; Union (NJ); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k)-retirement plan

Company-paid life insurance

Job summary

A leading monitoring service provider is seeking an Evening/Overnight Customer Service Representative in Union, NJ. Responsibilities include responding to security alarms and dispatching emergency services. Candidates need at least 1 year of call center experience and a high school diploma. Pay is $17.50 per hour with bonuses. This is a full-time position requiring weekend availability.

Qualifications

• 1+ years of call center or customer service experience required.
• Must be able to attend full 5-week daytime training.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Respond quickly to inbound security and emergency alarm signals.
• Coordinate with emergency services to dispatch them to the alarm location.
• Document alarm activities and compliance with protocols.

Skills

Excellent verbal and written communication skills

Detail oriented

Comfortable using a computer and modern technology

Education

HS Diploma or GED

Job description

Evening/Overnight Customer Service Representative

Join to apply for the Evening/Overnight Customer Service Representative role at Affiliated Monitoring

Evening/Overnight Customer Service Representative

1 day ago Be among the first 25 applicants

Join to apply for the Evening/Overnight Customer Service Representative role at Affiliated Monitoring

Description

Pay: $17.50 per hour plus performance bonuses and incentives

5-week - Training will begin on September 22, 2025.

Full-time evening or overnight schedule choices available. Working weekends, Saturday and Sunday, required

Located in Union New Jersey Affiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives!

Description

Pay: $17.50 per hour plus performance bonuses and incentives

5-week - Training will begin on September 22, 2025.

Full-time evening or overnight schedule choices available. Working weekends, Saturday and Sunday, required

Located in Union New Jersey Affiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives!

This Customer Service Representative role is pivotal in monitoring alarms and dispatching appropriate authorities for residential and businesses across North America. We are proud to partner with nationally recognized security, PERS, and IoT providers to unique technology startups. You will be the first line of defense for our partners by providing real time assistance in order to protect their lives and properties.

Responsibilities Include

• Respond quickly to real-time, inbound security and emergency alarm signals according to the required protocols to assess the appropriate course of action
• Coordinate with emergency services such as police, fire, or medical personnel, to dispatch them to the location of the alarm
• Document alarm activities, procedures, and actions taken and the resulting outcomes or resolutions achieved
• Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times
  
  

Requirements

• 1+ years of call center or customer service experience required
• HS Diploma or GED required
• Must be able to attend full 5-week daytime training, Monday – Friday 8am-4:30pm or 12:00PM - 8:30PM
• Must be able to work on the weekends, Saturday and Sunday
• Comfortable using a computer and modern technology
• Ability to work in a fast-paced call center environment
• Excellent verbal and written communication skills
• Detail oriented and strong attention to detail
• Enjoy learning new skills and applications
• Access to reliable transportation
  
  

About Affiliated Monitoring

Affiliated Monitoring keeps millions of people safe by monitoring the health and security systems that protect them. Recently awarded our industry’s highest honor, and with over forty years of success, we are able to leverage today’s technologies to enjoy continued aggressive growth. We are based in New Jersey and Texas, while serving clients nationally.

In our offices, you will find a lively and professional atmosphere. We are committed to providing healthy work/life balance for our employees, which reflects in their enthusiasm for the company. We’d love to give you the opportunity to work here, with some of the best and brightest, protecting people and their livelihoods.

We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color, and trans- and gender nonconforming candidates to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, or other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Benefits

Affiliated Monitoring is proud to offer full comprehensive medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Security and Investigations

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