Evening Outdoor Patient Experience Ambassador

Massachusetts General Hospital; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Massachusetts General Hospital in Boston is seeking a customer service-oriented liaison to enhance patient and visitor experience. This 40-hour-per-week evening outdoor role involves greeting patients and families, guiding navigation, handling inquiries, and assisting with check-in/out to ensure a smooth, welcoming environment.

The position emphasizes empathy, clear communication, and collaboration with hospital staff across departments.

Qualifications

• High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred
• Experience in customer service, healthcare preferred
• Exceptional interpersonal and communication skills with a strong focus on customer service
• Ability to handle sensitive situations with empathy and professionalism
• Strong problem-solving skills and ability to work under pressure
• Proficiency with office software and general administrative tasks
• Ability to work collaboratively with diverse teams and departments

Responsibilities

• Greet patients, visitors, and staff with a warm and professional demeanor
• Assist patients and visitors with navigation within the hospital
• Address and resolve inquiries, concerns, and complaints in a timely and empathetic manner
• Assist patients with check-in and check-out processes
• Act as a liaison between patients, families, and hospital staff
• Inform patients about additional hospital services and programs

Skills

Customer service

Communication

Empathy

Problem solving

Office software

Education

High School Diploma or Equivalent

Associate's Degree Healthcare Administration preferred

Tools

Microsoft Office

Job description

Massachusetts General Hospital in Boston is seeking a customer service-oriented liaison to enhance patient and visitor experience. This 40-hour-per-week evening outdoor role involves greeting patients and families, guiding navigation, handling inquiries, and assisting with check-in/out to ensure a smooth, welcoming environment.

The position emphasizes empathy, clear communication, and collaboration with hospital staff across departments.