Evening Outbound Team Lead: Efficiency & Coaching

Clark Associates; Savannah (GA); On-site; USD 42,000 - 63,000; Full time

Job summary

Clark Associates seeks an Outbound Team Lead to manage daily outbound operations, uphold productivity and quality, and act as a role model for team engagement. The role requires clear directions, timely communication, and collaboration with shift managers and peers.

The position emphasizes leadership, process improvement, and the ability to flex resources across departments to meet daily goals and customer expectations. Strong communication and coaching are essential.

Qualifications

• Experience leading a team and coordinating cross‑department activities.
• Ability to monitor performance and provide feedback.
• Strong communication and problem‑solving skills.

Responsibilities

• Oversee daily department operations to meet productivity and quality goals.
• Provide daily, weekly, and monthly performance feedback.
• Lead daily team meetings to align on expectations and tasks.
• Communicate goals and resolve issues promptly.
• Develop cross-trained teams to flex into other roles.
• Maintain open communication with outbound teams and management.
• Report personnel issues to department leadership.
• Ensure outbound shipments are accurate and timely.
• Adjust workload with leadership based on labor availability.
• Identify trends using outbound metrics to train staff.

Skills

Leadership

Team management

Communication

Operational excellence

Job description

Clark Associates seeks an Outbound Team Lead to manage daily outbound operations, uphold productivity and quality, and act as a role model for team engagement. The role requires clear directions, timely communication, and collaboration with shift managers and peers.

The position emphasizes leadership, process improvement, and the ability to flex resources across departments to meet daily goals and customer expectations. Strong communication and coaching are essential.