TEAM LEAD (Wednesday | Thursday | Friday - Night shift)

Clark Associates; Dixie Heights (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Clark Associates is seeking an Outbound Team Lead who maintains in-depth knowledge of our products and outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals.

This role identifies operating issues and takes corrective action as needed, including providing clear directions and modeling our culture to effectively communicate with employees and drive engagement.

Responsibilities

• Assist leadership in overseeing daily operations to ensure productivity and quality.
• Conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations.
• Clearly communicate team goals, resolve problems as they arise, and answer related questions.
• Assist with developing a cross-trained team that can flex into other departments or jobs as needed.
• Maintain a high level of communication with outbound teams and management daily; partner with other team leads to flex hours where necessary.
• Provide scorecards to individuals weekly and monthly to advise them on their overall performance.
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation.

Job description

Job Summary

TheOutboundTeam Leadmaintains in-depth knowledge of our products andOutboundprocedures and stays in regular contact with the shift manager and peers in each department to meet daily goals.This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement.

Responsibilities

To perform this job successfully, an individual must be able to perform the duties below to a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership

• Assistleadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
• Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
• In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
• Clearly communicate team goals, resolve problems as they arise, and answer any related questions
• Assist with developing a cross-trained team that can flex into other departments or jobs as needed
• Maintain a high level of communication withOutbound teams and managementdaily; partner with other team leads to flex hours where necessary
• Ensurethat employees are consistently informed of their performance and progress
• Serve as a resource for all employees regarding job tasks, company policies and procedures andwarehouse initiatives
• Report personnel issues to the department leadership to enabletimelyresolutions

Process

• Aid management in ensuring that our teams work towards satisfying customers through picking, prepping and completing outbound shipments efficiently, with a focus on accuracy and quality
• Manage the department's workflow daily, working with leadership to adjust to labor availability as needed.
• Ensure a high degree of accuracy and quality in all work completed by the IC team, using internal audits to identify mistakes and training opportunities
• Work to identify trends in team performance,using outbound metrics totrainindividuals on the team and assess areas of weakness or strength
• Provide scorecards to individuals weekly and monthly to advise them on their overall performance
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals
• Abide by all company and warehouse policies
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation