Outbound Operations Lead (2A/2B Shift)

Clark Associates, Inc.; Hagerstown (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Clark Associates, Inc. is seeking an Outbound Assistant Manager to support the Outbound Manager in overseeing the shipping department across picking, packing, QA, and related roles.

You will focus on quality, accuracy, and exceptional customer experience while coordinating with leadership across shifts to ensure compliance with SOPs. The role requires training and coaching team members, monitoring daily metrics, leading meetings, and driving continuous improvement, with schedules that include 1C

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.

Responsibilities

• Assists with the management of the day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.
• Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.
• Works closely with the Outbound Manager to monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• In collaboration with the Outbound Manager, lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Assists in analyzing opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.
• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Work with the Outbound Manager and Team Leads to create development plans for employees to maintain engagement and develop a leadership bench.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

Job description

Clark Associates, Inc. is seeking an Outbound Assistant Manager to support the Outbound Manager in overseeing the shipping department across picking, packing, QA, and related roles.

You will focus on quality, accuracy, and exceptional customer experience while coordinating with leadership across shifts to ensure compliance with SOPs. The role requires training and coaching team members, monitoring daily metrics, leading meetings, and driving continuous improvement, with schedules that include 1C