Outbound Team Lead — Drive Productivity & Growth

Clark Associates; Dixie Heights (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Clark Associates is seeking an Outbound Team Lead who maintains in-depth knowledge of our products and outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals.

This role identifies operating issues and takes corrective action as needed, including providing clear directions and modeling our culture to effectively communicate with employees and drive engagement.

Responsibilities

• Assist leadership in overseeing daily operations to ensure productivity and quality.
• Conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations.
• Clearly communicate team goals, resolve problems as they arise, and answer related questions.
• Assist with developing a cross-trained team that can flex into other departments or jobs as needed.
• Maintain a high level of communication with outbound teams and management daily; partner with other team leads to flex hours where necessary.
• Provide scorecards to individuals weekly and monthly to advise them on their overall performance.
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation.

Job description

Clark Associates is seeking an Outbound Team Lead who maintains in-depth knowledge of our products and outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals.

This role identifies operating issues and takes corrective action as needed, including providing clear directions and modeling our culture to effectively communicate with employees and drive engagement.