Evening Operations Manager: Front Office & Safety

Westmont Hospitality Group; Seattle (WA); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Westmont Hospitality Group is seeking a Manager on Duty to oversee hotel operations during evening shifts, focusing on Front Office leadership, guest follow-up, and safety across departments.

You will assist the Front Office Manager with planning, budgeting, staffing and payroll while ensuring compliance with hotel policies. The role requires availability for 2nd shifts, weekends, and holidays in a 24/7 hotel environment.

Qualifications

• High school diploma required.
• Prior hotel supervisory experience preferred.
• Must be available for second shifts, weekends and holidays.
• Strong leadership and guest service orientation.
• Ability to coordinate multiple departments.

Responsabilités

• Manage and monitor activities of Front Office, Drivers, Housekeeping/Laundry, Maintenance, and F&B while ensuring standards and coaching where needed.
• Maintain a professional, high-quality service-oriented environment at all times.
• Act as manager on duty in the absence of the Front Office Manager; handle complaints and emergencies.
• Manage the night shift and coordinate Front Office activities with other departments.
• Inform Overnight staff of arrivals and special requests; greet guests and escort to accommodations.
• Schedule, payroll, and related paperwork.
• Participate in guest relocation decisions for overcapacity nights; coordinate with Front Office Manager.
• Enforce financial controls; assist with operating expenses, scheduling, and purchasing.
• Collaborate with Housekeeping to improve guest services and cross-department communication.
• Enforce fire-life safety procedures; train staff; member of emergency response team.
• Report suspicious persons or hazards to Security/Front Office Manager.
• Perform regular room and public space inspections nightly.
• Complete pre-shift meetings and ensure ongoing communication.
• Engage in Continuous Service Improvement Plans with staff across departments.
• Follow up with other department heads on project work and staff productivity.
• Perform other duties as assigned.

Connaissances

Leadership

Guest service

Communication

Staff supervision

Conflict resolution

Multitasking

Shift management

Formation

High school diploma

Description du poste

Westmont Hospitality Group is seeking a Manager on Duty to oversee hotel operations during evening shifts, focusing on Front Office leadership, guest follow-up, and safety across departments.

You will assist the Front Office Manager with planning, budgeting, staffing and payroll while ensuring compliance with hotel policies. The role requires availability for 2nd shifts, weekends, and holidays in a 24/7 hotel environment.