Evening Operations Manager - Compliance & Field Service

City Wide Facility Solutions; Ontario (CA); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental & Vision

Life Insurance

Paid PTO & sick time

Mileage reimbursement

Cell phone reimbursement

Job summary

City Wide Facility Solutions is seeking a Second Shift Manager to oversee evening operations across a portfolio of commercial facilities. The role requires independent work, problem solving, and strong client service, with collaboration across managers, contractors, and clients.

Ideal candidates have three+ years of management experience, a track record coaching teams, and bilingual English/Spanish communication.

Qualifications

• Three or more years of management or supervisory experience.
• Experience coaching, motivating, and managing teams across multiple locations.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish required.

Responsibilities

• Develop and maintain strong working relationships with Independent Contractors by communicating expectations, providing coaching, and resolving issues.
• Conduct quality inspections to ensure services are performed according to client specifications and City Wide standards.
• Partner daily with Facility Solutions Managers and fellow Second Shift Managers to communicate client concerns, contractor performance, and operational priorities.
• Execute City Wide's New Start Policy, Customer Complaint Policy, STAR Policy, and other operational procedures.
• Manage client requests, service concerns, new client starts, and priority accounts requiring additional attention.
• Make recommendations regarding contractor assignments, performance improvement, and contractor replacement when necessary.
• Ensure compliance with client policies, cleaning specifications, safety requirements, and approved equipment and chemicals.
• Utilize City Wide's CRM to complete inspections, upload photos, document service issues, and maintain accurate records.
• Represent City Wide professionally while building long-term relationships with clients and Independent Contractors.
• Perform additional duties as assigned to support operational excellence.

Skills

Second shift management

Management experience

Bilingual English/Spanish

Customer service

Job description

City Wide Facility Solutions is seeking a Second Shift Manager to oversee evening operations across a portfolio of commercial facilities. The role requires independent work, problem solving, and strong client service, with collaboration across managers, contractors, and clients.

Ideal candidates have three+ years of management experience, a track record coaching teams, and bilingual English/Spanish communication.