Night Operations Manager - Facilities & Contractor Performance

City Wide Facility Solutions; Redmond (WA); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

401k

Dental, medical, and vision benefits

Life insurance policy

Mileage Reimbursement

Company cell phone

Company iPad and iPhone

8 Paid Holidays + PTO

Job summary

City Wide Facility Solutions in Redmond, WA seeks a 2nd Shift Compliance Manager to build strong IC relationships and drive service excellence across diverse facilities. You will work with the Facility Solutions Manager to oversee client inspections, respond to inquiries, and ensure compliance with standards.

Ideal candidates have 3+ years in management, strong coaching, planning, and communication skills, and a passion for continuous improvement.

Qualifications

• Three years of management experience across multiple locations.
• Strong coaching, motivation, and leadership skills.
• Excellent planning and organizational abilities with attention to detail.
• Effective communication and interpersonal skills for client and team relations.
• Innovative mindset and focus on continuous improvement.

Responsibilities

• Build relationships with Independent Contractors (ICs) and client teams.
• Manage client inspections and respond to customer inquiries.
• Collaborate with Facility Solutions Manager to improve service quality.
• Oversee night shift operations and ensure compliance with client standards.

Skills

Management

Coaching

Team leadership

Communication

Planning

Organization

Innovation

Education

High school diploma

Job description

The earning potential for top achievers in this position could reach as high as $63,000. Are you excited to take your career to the next level with a leading company in the industry? City Wide Facility Solutions is on the lookout for a friendly and detail-focused 2nd Shift Compliance Manager to become a part of our dynamic team! In this exciting role, you'll play a crucial part in providing exceptional service and ensuring client satisfaction across a wide variety of facilities, from office environments to industrial locations.

As a 2nd Shift Compliance Manager (ACM), your main goal will be to build strong relationships with our Independent Contractors (IC) while executing essential functions that drive our business forward. You'll work closely with the Facility Solutions Manager, managing everything from client inspections to responding to customer inquiries. Your insightful contributions will be key in improving our service quality!

Your nightly adventures are sure to be filled with engagement! You'll assess scopes of work to ensure outstanding service, uphold our operational policies, and maintain compliance with client standards. Additionally, your excellent problem‑solving skills and top‑notch communication abilities will position you as the go‑to expert in addressing our clients' needs!

If you have a passion for excellence and thrive in a collaborative environment, this is the ideal opportunity for you. Join us in creating spaces that inspire and elevate, ensuring satisfaction with every cleaning!

Night shift role with start time of 5:00 PM and ending from 2:00-3:00 AM. Routed out by FSM at 5:00 PM, but client site visits may begin between 7:00-10:00 PM.

Requirements

• A high school diploma is required, and experience in the commercial janitorial services industry is a plus
• You bring three years of management experience, with skills in coaching, motivating, and leading teams across multiple locations
• Your planning and organizational skills are top‑notch, and you pay attention to the small details that make a big difference
• Effective communication and interpersonal skills come naturally to you, allowing you to build rapport with clients and teams alike
• Innovation drives you, and you're always striving for continuous improvement

If this sounds like you, let's connect and make a difference together at City Wide Facility Solutions!

Benefits

• Salary $60,000 - $63,000 after achieved bonuses
• Commission and bonus
• 401k
• Mileage Reimbursement
• Dental, medical, and vision benefits
• Life insurance policy
• 8 Paid Holidays + PTO
• Company Cell Phone
• Company iPad and iPhone