Evening Night Manager - Building & Contractor Oversight

City Wide; Findlay (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

City Wide Facility Solutions is seeking a Night Manager in Findlay, OH to assist with contract compliance for building maintenance services and to maintain relationships with Independent Contractors. The role involves reviewing client contracts and ensuring work expectations are met.

The Night Manager will develop productive IC relationships, oversee QA, coordinate with the Facility Services Manager, and ensure adherence to policies and procedures.

Qualifications

• High school diploma or equivalent required.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Building, facilities, janitorial or similar industry experience a plus.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for issues needing immediate attention, including nightly recap via email or phone.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Skills

Management

Coaching

Communication

Education

High school diploma or equivalent

Job description

City Wide Facility Solutions is seeking a Night Manager in Findlay, OH to assist with contract compliance for building maintenance services and to maintain relationships with Independent Contractors. The role involves reviewing client contracts and ensuring work expectations are met.

The Night Manager will develop productive IC relationships, oversee QA, coordinate with the Facility Services Manager, and ensure adherence to policies and procedures.