Evening Member Services Specialist

Goodlettsville Fitness, LLC; Goodlettsville (TN); On-site; USD 17,000 - 18,000; Full time

Job summary

Taymax Group, LP is hiring a Member Services Representative for a Planet Fitness location in Goodlettsville, TN. You will greet members, handle front desk duties, sign up new members, and maintain a welcoming gym environment.

Evidence-based training will prepare you to assist with tours, payments, and account updates, while ensuring high-quality customer service and cleanliness standards at the club.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Diplomacy in all interactions and appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Complete daily tasks within the first hour of shift; assist with cleaning and walk-around checks.
• Other duties as assigned based on club needs.

Education

High School diploma/GED

Job description

Taymax Group, LP is hiring a Member Services Representative for a Planet Fitness location in Goodlettsville, TN. You will greet members, handle front desk duties, sign up new members, and maintain a welcoming gym environment.

Evidence-based training will prepare you to assist with tours, payments, and account updates, while ensuring high-quality customer service and cleanliness standards at the club.