Evening Luxury Concierge | 3-11 PM | Guest & Resident Services

Compass Concierge; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid orientation

Property-specific training

Advancement opportunities

Job summary

Compass Concierge is seeking a Residential Concierge for the 3:00 PM–11:00 PM shift across sites in DC, VA, and MD. You will greet residents and visitors, manage access and packages, and ensure a safe, welcoming environment for residents and staff.

The role requires strong customer-service and communication skills, dependable attendance, professional judgment, and calm handling of incidents. Prior concierge or hospitality experience is a plus.

Qualifications

• Strong customer-service and communication skills.
• Dependable attendance and punctuality.
• Professional judgment and the ability to work independently.
• Calm and professional handling of difficult situations.
• Strong attention to detail and written communication.
• Comfort learning technology and property-management systems.
• Professional appearance and workplace conduct.

Responsibilities

• Greet and assist residents, guests, vendors, and prospective residents.
• Manage visitor access, packages, deliveries, and resident requests.
• Follow property-specific access and security procedures.
• Communicate professionally with residents, property management, and Compass leadership.
• Maintain accurate shift notes, incident documentation, and building records.
• Monitor lobby activity and maintain an organized front-desk environment.
• Respond appropriately to unexpected situations and emergencies.
• Learn and follow the procedures and expectations of your assigned property.

Skills

Customer service

Communication

Punctuality

Independent judgment

Calm under pressure

Attention to detail

Written communication

Tech aptitude

Professional appearance

Tools

Property-management systems

Job description

Compass Concierge is seeking a Residential Concierge for the 3:00 PM–11:00 PM shift across sites in DC, VA, and MD. You will greet residents and visitors, manage access and packages, and ensure a safe, welcoming environment for residents and staff.

The role requires strong customer-service and communication skills, dependable attendance, professional judgment, and calm handling of incidents. Prior concierge or hospitality experience is a plus.