Evening Logistics Account Lead (Extended Coverage)

Covenant Transport; Houston (TX); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Telemedicine

Disability Insurance

Health Savings Account

Life Insurance

Paid Time Off

Holidays

Volunteer Time Off

Tuition Reimbursement

Employee Discounts

401(k) Match

Adoption Assistance

EAP

Job summary

Covenant Logistics is seeking an Extended Coverage Captive Customer Account Manager to provide after-hours customer and account continuity for multiple Captive accounts. You will monitor shipments, communicate risks, and coordinate with internal teams to protect commitments.

Responsibilities include proactive status updates, issue resolution, and detailed handoffs. A strong client-relations mindset and ability to juggle priorities across accounts are essential.

Qualifications

• Bachelor's degree in business administration, supply chain, or similar field required. One year of relevant work experience may be substituted for each year of education required.
• 2+ years of relevant customer service or account management required.
• Prior experience supporting customer accounts in a transportation or logistics environment highly desired.

Responsibilities

• Serve as the primary Extended Coverage customer-facing resource for assigned Captive accounts.
• Maintain proactive customer communication regarding shipment status, ETA changes, service risks, delays, capacity concerns, and operational issues.
• Monitor and trace shipments to ensure loads progress according to customer requirements and appointment expectations.
• Coordinate with Fleet Management regarding driver availability, ETAs, service risks, and operational changes affecting customer commitments.
• Respond to service failures, accidents, breakdowns, delays, and other disruptions from the customer/account perspective and coordinate resolution.
• Provide clear and complete shift handoffs for unresolved customer, service, capacity, equipment, and account issues.

Skills

Customer communication

Account management

Time management

Prioritization

Decision making

Analytical thinking

MS Office

TMS knowledge

Transport operations

Education

Bachelor's degree in business administration or supply chain

Tools

Transportation management systems

Job description

Covenant Logistics is seeking an Extended Coverage Captive Customer Account Manager to provide after-hours customer and account continuity for multiple Captive accounts. You will monitor shipments, communicate risks, and coordinate with internal teams to protect commitments.

Responsibilities include proactive status updates, issue resolution, and detailed handoffs. A strong client-relations mindset and ability to juggle priorities across accounts are essential.