Evening Lab Client Services Technician

7H6 Pace Analytical Services, LLC; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Paid time off

Life and disability insurance

Job summary

Pace® is seeking a Client Services Technician to join our environmental testing lab in a fast-paced role. You will handle sample shipping, cooler management, client support, and maintain an organized workspace.

The ideal candidate will have a high school diploma, strong attention to detail, and experience with shipping systems. You will interact with clients and internal teams, manage high volumes of orders, and ensure samples reach the correct laboratory safely and efficiently.

Qualifications

• High school diploma or equivalent preferred.
• Basic computer skills and familiarity with shipping systems.
• Strong attention to detail and organizational skills, particularly with high volume of coolers and information.
• Ability to communicate professionally with clients, couriers, and internal teams.
• Ability to review project or sample information, follow routing guidance, and determine when to ask for assistance to ensure samples reach the correct laboratory.
• Strong multitasking and time-management skills with the ability to prioritize time-sensitive tasks in a fast-paced environment.
• Reliable, punctual, detail-oriented, and able to work independently as well as collaboratively with a team.

Responsibilities

• Order Processing: Build customer orders based on information in LIMS; generate and review paperwork and labels; ensure accuracy of bottle ware, labels, and packing materials.
• High-Volume Shipping: Prepare and ship a large volume of coolers and packages via FedEx on schedule.
• Shipping Labels and Technology: Use FedEx and basic systems to create labels, track packages, and verify order info.
• Client Service: Interact professionally with clients during sample drop-offs, pickups, and shipping communications; coordinate where needed.
• Sample Receiving: Review information to determine the appropriate Pace lab and ensure samples are shipped to the correct destination.
• Cooler Cleaning and Cross-Contamination Prevention: Sanitize returned coolers for reuse.
• Stock and Supply Support: Assist with receiving, organizing, restocking supplies and packing materials.
• Safety and Organization: Maintain clean, safe work area and follow procedures and shipping requirements.

Skills

Shipping systems

Customer service

Attention to detail

Communication skills

Multitasking

Lift up to 50 lbs

Independent & team work

Education

High school diploma or equivalent

Job description

Pace® is seeking a Client Services Technician to join our environmental testing lab in a fast-paced role. You will handle sample shipping, cooler management, client support, and maintain an organized workspace.

The ideal candidate will have a high school diploma, strong attention to detail, and experience with shipping systems. You will interact with clients and internal teams, manage high volumes of orders, and ensure samples reach the correct laboratory safely and efficiently.