Evening Lab Client Liaison: Specimen Operations

ARUP Laboratories

Evansville (IN)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

ARUP Laboratories is seeking a Client Site Liaison I to work at Deaconess Hospital in Evansville, IN. This on-site role serves as a bridge between the client and ARUP’s teams across specimen processing, IT, logistics and support services, ensuring smooth specimen handling and information transfer.

The position involves processing specimens, coordinating shipments, and providing clients with information on specimen requirements, turnaround times and associated fees, while complying with DOT/IATA

Responsibilities

Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory.
Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines.
Detect and resolve issues related to test or specimen submissions before shipping to ARUP.
Receive and initiate calls between the client site and ARUP.
Provide information for clients including specimen requirements, fees, turnaround times, and referral laboratory vendors.
Assist in distributing technical information, hotlines, test bulletins and company updates to the client.
Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult.
Research pending test lists for ARUP specimens.
Reads, understands and complies with SOPs related to the position.
Order and maintain supplies related to ARUP testing, keeps required inventories on hand.