Evening IT Support Technician (Onsite) – 2nd Shift

Pomeroy; Arroyo (PR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Job summary

Pomeroy is seeking an onsite IT Support Technician (2nd Shift) in Arroyo, PR for an 8-month contract with potential to extend. The role provides deskside support to business end users and ensures top-tier service to meet client needs.

Schedule is Monday through Friday, 2pm to 11pm. Compensation is $20-$22 per hour with healthcare benefits (Medical, Dental, Vision). This position involves AV support and collaboration with Level 3 teams on on-site projects.

Qualifications

• 1-5+ years IT Support experience required.
• Basic computer skills required.
• Excellent verbal communication and writing skills.
• Good customer service skills and motivation.
• Must be responsible and dependable.
• Must have reliable transportation.
• Experience with Microsoft Word, Excel, Access, Outlook, and web-based applications.

Responsibilities

• Identifies, researches, and resolves technical problems.
• Responds to tickets and escalations.
• Provide walk in support on-site to end users.
• Assist with AV support as necessary.
• Provide smart hands assistance to Level 3 support teams (Networking, AV, etc.).
• Assist with asset disposition and asset management.
• 2nd POC for escalated/expedited requests.
• Assist with on-site projects for the client.
• Assist with acquisition of new business with the client.
• Assist with back office tasks (Account management).

Skills

IT Support

Customer service

Verbal communication

Written communication

Reliability

Education

CompTIA A+ certification

Tools

Microsoft Word

Excel

Access

Outlook

Web-based applications

Job description

Pomeroy is seeking an onsite IT Support Technician (2nd Shift) in Arroyo, PR for an 8-month contract with potential to extend. The role provides deskside support to business end users and ensures top-tier service to meet client needs.

Schedule is Monday through Friday, 2pm to 11pm. Compensation is $20-$22 per hour with healthcare benefits (Medical, Dental, Vision). This position involves AV support and collaboration with Level 3 teams on on-site projects.