Senior IT User Support Specialist (Windows & Mac)

University of Wisconsin; Bowens Addition (WI); Hybrid; USD 59,000 - 72,000; Full time

Job summary

University of Wisconsin is seeking an IT User Support Specialist III to join the Office of Information Technology in the School of Medicine and Public Health. The role focuses on comprehensive computing support and software training for faculty and staff, primarily on-site with some remote work after an initial training period.

Responsibilities include daily endpoint support, technology consultations, endpoint deployment, and lifecycle management across Windows and Apple platforms.

Qualifications

• Extensive experience providing customer-focused technical support.
• Experience with ITSM tools / help desk ticketing software.
• Experience using centralized endpoint management tools (SCCM/Configuration Manager or Workspace One).
• Knowledge of Windows and macOS support including deployment and troubleshooting.
• Experience with identity and access management.
• Knowledge of network infrastructure, information security, and VPNs.
• Strong oral and written communication skills.
• Ability to think critically and solve complex problems.

Responsibilities

• Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements.
• Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently.
• Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs.
• Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures.
• Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services.

Skills

Customer support

ITSM tools

Endpoint management

Windows support

MacOS support

Identity & access

Networking basics

Info security

Communication skills

Critical thinking

Education

Associate's degree preferred

Tools

SCCM/Configuration Manager

Workspace One

Job description

University of Wisconsin is seeking an IT User Support Specialist III to join the Office of Information Technology in the School of Medicine and Public Health. The role focuses on comprehensive computing support and software training for faculty and staff, primarily on-site with some remote work after an initial training period.

Responsibilities include daily endpoint support, technology consultations, endpoint deployment, and lifecycle management across Windows and Apple platforms.