Evening IT Support Tech - Windows and End-User Helpdesk

Sirius Talent Group; Whitsett (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Sirius Staffing in Whitsett, NC is seeking an Evening IT Support Technician to provide frontline technical assistance for production operations. You will troubleshoot hardware, software, and basic networking, acting as the primary contact for end-user issues and aiming to minimize downtime.

The ideal candidate has strong technical skills, solid communication, and a customer-focused approach. The role supports Windows OS, Office applications, and standard IT tools, with a Monday–Friday evening

Qualifications

• Associate Degree in Computer Science, Information Technology, or a related field.
• 1 to 3+ years IT or desktop support experience preferred.
• Experience supporting Windows-based environments.
• Familiarity with Microsoft Office Suite and common desktop apps.
• Understanding of computer hardware and troubleshooting techniques.
• Basic networking concepts.

Responsibilities

• Provide technical support for end users in a production environment.
• Diagnose and resolve hardware and software issues.
• Perform break/fix repairs on laptops, desktops, monitors, docking stations, and printers.
• Install, configure, and troubleshoot Windows operating systems and applications.
• Support Microsoft Office Suite, antivirus software, and related tools.
• Create, manage, and close support tickets promptly.
• Assist with basic networking issues, including Wi-Fi, VPN, and LAN connectivity.
• Utilize diagnostic tools such as Remote Desktop, Task Manager, Command Prompt/PowerShell, Task Scheduler, and Computer Management.
• Restart services, install software, and perform routine system maintenance.
• Communicate technical solutions clearly to non-technical users.
• Escalate complex issues to Engineering, IT, or Development teams as needed.

Skills

Troubleshooting

Windows OS

Networking basics

Customer service

Microsoft Office

Education

Associate Degree in IT/CS

CompTIA A+ / MS CDST

Tools

Remote Desktop

PowerShell

Task Manager

Command Prompt

Task Scheduler

Computer Management

Job description

Sirius Staffing in Whitsett, NC is seeking an Evening IT Support Technician to provide frontline technical assistance for production operations. You will troubleshoot hardware, software, and basic networking, acting as the primary contact for end-user issues and aiming to minimize downtime.

The ideal candidate has strong technical skills, solid communication, and a customer-focused approach. The role supports Windows OS, Office applications, and standard IT tools, with a Monday–Friday evening