Night Shift IT Helpdesk Technician - Hardware & Support

Lancesoft INC; North Carolina; On-site; USD 32,000 - 33,000; Full time

Job summary

LanceSoft is seeking an IT Helpdesk Technician for Whitsett, NC to analyze and repair hardware to meet production schedules. You will work with developers, QA, and technicians while monitoring logs and metrics to identify failures and drive fixes.

The role requires a high school diploma or technical certification, plus familiarity with ESD-safe handling, data entry, and basic lifting of server components. Attention to detail is essential.

Qualifications

• High school diploma or technical certification.
• Experience in electronics or server hardware assembly preferred.
• Experience: Less than 1-year relevant experience.
• Familiarity with ESD-safe handling procedures.
• Ability to lift and handle server components safely.

Responsibilities

• Perform hardware analysis to identify root causes.
• Perform test replication to identify the root cause.
• Conduct root cause analysis to find the issue and potential causes, examining hardware.
• Involve cross-functional teams (developers, QA, technicians) to share knowledge.
• Analyze logs and metrics from servers, applications, and infrastructure to find errors.
• Use specialized tools for debug, performance counters, profilers, and diagnostic tools.
• Isolate the issue using fail-fast techniques and break down problems.
• Identify root causes and communicate to leadership, quality, and engineering.
• Separate non-compliant products according to inspection rules.
• Perform material movements through integrated systems.
• Report defects and analysis results.
• Escalate consecutive failures to supervisor for corrective actions.
• Comply with Quality, Environment, Safety, and Occupational Health Management Systems.

Skills

Electronics handling

Server hardware

Attention to detail

ESD safety

Data entry

Manual dexterity

Lifting components

Education

High school diploma or technical certification

Job description

LanceSoft is seeking an IT Helpdesk Technician for Whitsett, NC to analyze and repair hardware to meet production schedules. You will work with developers, QA, and technicians while monitoring logs and metrics to identify failures and drive fixes.

The role requires a high school diploma or technical certification, plus familiarity with ESD-safe handling, data entry, and basic lifting of server components. Attention to detail is essential.