Evening IT Help Desk Technician – On-Site (Midvale)

Ensign Services; Utah; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Life insurance

Job summary

Ensign Services, Inc. is seeking an IT Help Desk professional to support end users at our Midvale, UT service center. The role focuses on handling incoming calls and email tickets, delivering strong customer service, and maintaining performance standards.

Responsibilities include troubleshooting hardware, assisting with email and productivity apps in a Citrix environment, and supporting access to critical clinical and financial systems. Evening schedule and on-site requirement are noted.

Qualifications

• 1 year of experience providing technical support and troubleshooting computer equipment.
• Strong troubleshooting skills with knowledge of Windows 10, Microsoft Office, Citrix fundamentals, Exchange and Active Directory.
• Basic knowledge of networking, information security, and computer/printer/scanner setup and support.
• Excellent written and verbal communication, with the ability to clearly support and guide end users over the phone and through email.

Responsibilities

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
• Assist with other IT support responsibilities, as needed.

Skills

Technical support

Troubleshooting

Communication

Time management

Team player

Tools

Citrix

Exchange

Active Directory

Windows 10

Job description

Ensign Services, Inc. is seeking an IT Help Desk professional to support end users at our Midvale, UT service center. The role focuses on handling incoming calls and email tickets, delivering strong customer service, and maintaining performance standards.

Responsibilities include troubleshooting hardware, assisting with email and productivity apps in a Citrix environment, and supporting access to critical clinical and financial systems. Evening schedule and on-site requirement are noted.