IT Help Desk

Ensign Services; Salt Lake City (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

401(k) with company match

Sick/vacation plans

Job summary

Ensign Services, Inc. is seeking an IT Help Desk professional for our Midvale, UT service center to handle incoming support calls and emailed tickets, ensuring a high level of customer service and adherence to performance standards.

Primary duties include troubleshooting desktops and peripherals, supporting Citrix-based applications, and managing user accounts and password resets for key systems. The role requires at least 1 year of IT support experience and strong communication skills.

Qualifications

• 1+ year of experience providing technical support and troubleshooting computer equipment.
• Experience with Windows 10, Microsoft Office, Citrix, Exchange, and Active Directory is preferred.
• Ability to communicate clearly with end users by phone and email.

Responsibilities

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users with email, data, and productivity applications within a Citrix environment.
• Create user accounts and reset passwords for key clinical and financial applications (e.g., PointClickCare, Net Health, Workday).
• Provide general IT support and assist with additional duties as needed.

Skills

Troubleshooting

Phone support

Communication skills

Time management

Team player

Education

IT support experience

Tools

Windows 10

Microsoft Office

Citrix fundamentals

Exchange

Active Directory

Job description

Salary

$20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night.

Position Type

Full-time position.

Schedule

Monday – Friday from 2:00 PM to 10:30 PM

Location

This position is based at our Service Center in Midvale, UT (no remote options).

About the Company

Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast‑growing post‑acute care industry. ESI provides service and support to over 378 facilities in the long‑term care continuum that employ over 55,000 employees.

ESI is known as the "Service Center" and provides the facilities and leaders it serves with "back‑office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day‑to‑day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.

We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously. We want an individual in this role who will demonstrate these values through actions and words.

About the Opportunity

The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success.

Regular duties and responsibilities will primarily include the following

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.


• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.


• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.


• Assist with other IT support responsibilities, as needed.


• Holiday coverage is shared across the team on a rotating basis. Employees are expected to work assigned holidays as business needs require.

Preferred Qualifications

• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.


• Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory,


• Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.


• Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.


• Ability to be proactive in your day‑to‑day responsibilities and work with minimal supervision.


• Ability to prioritize, multitask and work under time constraints.


• Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.


• Ability to be flexible and adapt to changes in regard to expectations and the organization.


• Ability to hold peers accountable for and work as a team to achieve success.


• Ability to travel onsite to our office location in Salt Lake, UT

Additional Information

• Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night.


• Position Type: Full-time position.


• Schedule: Monday– Friday from 2:00 PM to 10:30 PM


• Location: This position is based at our Service Center in Midvale, UT (no remote options).


• Pre‑employment criminal background screening required.

What We Offer

We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company‑provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com

Ensign Services, Inc. is an equal opportunity employer.

If you need assistance or accommodation during the application process, please contact us at 888-659-3616.

Job ID 1499