Evening IT Help Desk Specialist - ESOP & Benefits

Ultipro; Eden (MN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)/Profit Sharing

ESOP

Job summary

Wunderlich-Malec Engineering in Eden Prairie, MN is seeking an IT Helpdesk Support Specialist for 2nd shift/evenings. You will provide support via phone, email, remote desktop, and desk-side help for office and field users across multiple locations.

Ideal candidates have 0–3 years in IT support, familiarity with Windows 10, Office 365, and Apple iOS, plus basic networking knowledge. Travel to LSC locations may be required; benefits include ESOP and comprehensive plans.

Qualifications

• 0 to three years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
• Experience with Windows 10, Office 365, and Apple iOS preferred
• Basic understanding of networking and DNS

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support
• Attempt to resolve most support requests on first contact
• Participate in development and maintenance of standard desktop, laptop, and virtual desktop images
• Participate in new hardware and software rollouts
• Assist in providing tools, training, or resources to help employees utilize technology effectively
• Maintain IT hardware, perform small hardware repairs, and manage inventory of spare parts
• Support mobile device technology service requests and manage Microsoft Intune for phones and tablets
• Allocate/purchase new and used devices as requested and approved
• Participate in companywide technology initiatives or projects
• Administer user management controls over company software systems
• Other duties as assigned

Skills

IT support

Windows 10

Office 365

Apple iOS

Networking basics

Troubleshooting

Communication skills

Travel willingness

Tools

Remote desktop

Microsoft Intune

DNS

Job description

Wunderlich-Malec Engineering in Eden Prairie, MN is seeking an IT Helpdesk Support Specialist for 2nd shift/evenings. You will provide support via phone, email, remote desktop, and desk-side help for office and field users across multiple locations.

Ideal candidates have 0–3 years in IT support, familiarity with Windows 10, Office 365, and Apple iOS, plus basic networking knowledge. Travel to LSC locations may be required; benefits include ESOP and comprehensive plans.