Help Desk Support - Overnights Sun to Thur 11PM to 7AM

Wunderlich-Malec Engineering; Eden Prairie (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

ESOP

401(k) / Profit Sharing

PTO

Tuition Reimbursement

Referral Bonus

Paid Holidays

Health Savings Account

Job summary

Wunderlich-Malec Engineering in Eden Prairie, MN, seeks an IT Helpdesk Support Specialist for overnight shifts (Sun–Thu 11PM–7AM). You will provide desktop and mobile support across multiple sites, using remote tools and on-site visits as needed.

The role covers resolving issues via phone, email, and remote desktop, plus contributing to standards, images, and device rollouts. Candidates should have several years in IT support and strong communication skills.

Qualifications

• 3–5 years IT user support in a complex business environment.
• 2+ years in Windows 10, Office 365, and Apple iOS.
• Basic understanding of networking and DNS.
• Strong communication for technical and non‑technical audiences.
• Willingness to travel to all locations.

Responsibilities

• Receive, prioritize, diagnose, and resolve IT support requests solo or with help.
• Resolve most requests on first contact when possible.
• Develop and implement technology standards, equipment procedures for consistency.
• Develop and maintain standard desktop, laptop, and virtual desktop images.
• Participate in hardware and software rollouts.
• Provide tools, training, or resources to help employees use technology effectively.
• Maintain IT hardware and spare parts inventory and perform small repairs.
• Support mobile devices and manage Microsoft Intune for phones/tablets.
• Allocate/purchase new and used devices as requested.
• Participate in company-wide technology initiatives.
• Administer user management controls over company software.
• Other duties as assigned.

Skills

Desktop support

Windows 10

Office 365

Apple iOS

Networking

DNS

Troubleshooting

Communication

Time management

Travel willingness

Tools

Microsoft Intune

Remote Desktop

Ticketing system

Job description

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have an IT Helpdesk Support Specialist position available for overnight shift Sunday to Thursday 11PM to 7AM. This person be based in our Eden Prairie location and provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations.

Please Note: This position is not eligible for employer-sponsored work authorization, including H-1B sponsorship.

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
• Attempts to resolve most of the support requests upon first contact with the user
• Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
• Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
• Participate in new hardware and software rollouts
• Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
• Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
• Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
• Responsible for allocating/purchasing new and used devices as requested and approved
• Participates in companywide initiatives or projects as it relates to technology, equipment, or services
• Administer user management controls over company software systems
• Other duties as assigned

Required Skills and Education

• Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
• Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
• Basic understanding of networking and DNS
• Good understanding of computer systems, mobile devices, and other tech products
• Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
• Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
• Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
• Willingness to travel to all LSC locations, business functions, and training as needed for work
• Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Physical Demands of Position

Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.

Working Environment

Standard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment.

Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits:

• Medical
• Dental
• Vision
• Basic and Supplemental Life and AD&D
• Long Term Disability
• Voluntary Short Term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Health Savings Account
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Referral Bonus Program
• 401(k)/Profit Sharing
• 100% ESOP (Employee Stock Ownership Plan)
• Employee Assistance Program
• Will Preparation Resources
• Worldwide Travel Assistance

Salary Range

the expected pay range is $55,000 to $75,000 based on experience and qualifications plus a discretionary bonus and employee stock program.

#LI-WM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.