Evening IT Desktop Support Specialist

HCLTech; Wayne (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

HCLTech is hiring an IT Field Technician in Wayne, Michigan to provide on-site hardware support and user assistance. The role requires diagnosing desktop and laptop problems, handling basic networking concepts, and delivering strong customer service and training to end users.

Candidates should be able to work 5:00 PM–3:00 AM EST, walk long distances within large facilities, and pass background checks. On-site duties will include hands-on repair and end-user support.

Qualifications

• Must have strong customer service and training skills.
• Experience troubleshooting desktop and laptop hardware.
• Basic understanding of networks, servers, and telecom systems.
• Proficient in Microsoft Windows and macOS troubleshooting.
• Experience with IT ticketing and remote support tools.

Skills

Customer service

Troubleshooting hardware

Networking basics

Windows troubleshooting

macOS troubleshooting

Office 365

Independent worker

Communication skills

Detail-oriented

Education

CompTIA A+ certification

Microsoft MCSA

CCNA/CCNP certifications

Tools

ServiceNow

SCCM

Remote PC control

Video conferencing

Job description

HCLTech is hiring an IT Field Technician in Wayne, Michigan to provide on-site hardware support and user assistance. The role requires diagnosing desktop and laptop problems, handling basic networking concepts, and delivering strong customer service and training to end users.

Candidates should be able to work 5:00 PM–3:00 AM EST, walk long distances within large facilities, and pass background checks. On-site duties will include hands-on repair and end-user support.