Desktop Support Specialist

HCLTech; Wayne (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

HCLTech is hiring an IT Field Technician in Wayne, Michigan to provide on-site hardware support and user assistance. The role requires diagnosing desktop and laptop problems, handling basic networking concepts, and delivering strong customer service and training to end users.

Candidates should be able to work 5:00 PM–3:00 AM EST, walk long distances within large facilities, and pass background checks. On-site duties will include hands-on repair and end-user support.

Qualifications

• Must have strong customer service and training skills.
• Experience troubleshooting desktop and laptop hardware.
• Basic understanding of networks, servers, and telecom systems.
• Proficient in Microsoft Windows and macOS troubleshooting.
• Experience with IT ticketing and remote support tools.

Skills

Customer service

Troubleshooting hardware

Networking basics

Windows troubleshooting

macOS troubleshooting

Office 365

Independent worker

Communication skills

Detail-oriented

Education

CompTIA A+ certification

Microsoft MCSA

CCNA/CCNP certifications

Tools

ServiceNow

SCCM

Remote PC control

Video conferencing

Job description

Job Timing

5:00 PM EST to 3:00 AM EST (Wayne, Michigan)

Requirements

• Must possess a professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation required

What Will Make a Candidate Stand Out

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
• Prior experience supporting executive-level users
• Certifications such as:
• CompTIA A+ or equivalent
• Microsoft MCSA (Windows 7, 8, or 10)
• Networking certifications (CCNA or CCNP)
• Experience with remote PC control and video conferencing tools
• SCCM experience

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.