Evening IT Desktop Support Specialist

oregon; Portland (OR); On-site; USD 93,000 - 145,000; Full time

Benefits offered by this job

Health insurance coverage

Bilingual skills allowance

Paid holidays & leave

Job summary

The Oregon Judicial Department (OJD) is seeking an Information Technology Associate to provide on-site support across multiple court locations. You will respond to in-person, remote, phone, and Teams requests, troubleshoot a wide range of issues, and work with vendors to resolve hardware and software problems.

Responsibilities include configuring and installing equipment, managing security access, and maintaining asset inventories.

Qualifications

• Experience evaluating system efficiency and suggesting improvements.
• Experience identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Experience with installing and configuring Windows operating systems in a business setting.
• Experience managing a Microsoft Windows enterprise environment including but not limited to desktop/laptop maintenance, support, and network issues.
• Experience communicating technical issues to a variety of users with different computer skill levels.
• Strong customer service skills in person, by phone, by email and over chat.

Responsibilities

• Respond to requests for assistance and answer questions in-person, remote, phone, and Microsoft Teams.
• Research and resolve a wide range of court technical support issues.
• Configure, install, and troubleshoot mobile and desktop equipment at all court locations.
• Work with vendors and manufacturers to troubleshoot installed hardware and software.
• Manage security access for new and existing court staff and judges.
• Document changes to the inventory process and track disposed and new equipment.

Skills

System efficiency

Problem solving

Windows installation

Windows enterprise

Technical communication

Customer service

Job description

The Oregon Judicial Department (OJD) is seeking an Information Technology Associate to provide on-site support across multiple court locations. You will respond to in-person, remote, phone, and Teams requests, troubleshoot a wide range of issues, and work with vendors to resolve hardware and software problems.

Responsibilities include configuring and installing equipment, managing security access, and maintaining asset inventories.