Court Operations Associate (Central Public Services Clerk)

State of Oregon; Salem (OR); On-site; USD 54,000 - 85,000; Full time

Benefits offered by this job

Medical insurance premium coverage (95

Bilingual skills allowance (5%)

Potential 5% annual salary increase

Job summary

The State of Oregon, through the Oregon Judicial Department, is seeking a Court Operations Associate (Central Public Services Clerk) in Salem. This role involves greeting customers, guiding them through court processes, and processing case documents and payments at a central public service desk.

The department emphasizes service to the public, diversity, and inclusivity, with opportunities to engage with challenging life circumstances and to support access to justice.

Qualifications

• Experience performing a variety of clerical or administrative support tasks, including data entry and meeting deadlines.
• Experience responding professionally to customers under stress or trauma.
• Experience handling cash or other monetary transactions and generating receipts.
• Experience reviewing documents for accuracy and completeness.

Responsibilities

• Greet customers, assess needs, and guide them on next steps for court business.
• Process new cases and review documents for accuracy and completeness per established procedures.
• Process payments and balance accounts for unit payments in person, by phone, and by mail.
• Balance and account for all payments and manage collections as required.

Skills

Clerical skills

Customer empathy

Cash handling

Document review

Confidentiality

Teamwork

Job description

Position Title

Court Operations Associate (Central Public Services Clerk)

Initial Posting Date

09/24/2026

Application Deadline

10/05/2026

Agency

Judicial Department

Salary Range

$4,539 - $7,042

Position Type

Employee

Position Title

Court Operations Associate (Central Public Services Clerk)

Job Description

Interviews: Generally, interviews will be scheduled within two weeks after the application deadline. Scheduling interviews may take longer, depending on the number of applications.

Who We Are

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public.

We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Benefits To You

• We pay 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage.
• The hourly equivalent for this position is $26.19 - $40.63. [OR the annual salary for this position is $54,464 - $84,501.].
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (including ASL) if you can pass a skills test and are assigned to use those skills on the job!
• In this job profile, we offer candidates new to OJD up to the fourth step of the salary range, depending on experience. You are potentially eligible for a 5% annual increase.

Location Highlights

Portland, Oregon was founded in 1845 (incorporated in 1851). It is the state’s largest city and the county seat for Multnomah County. It is named for Portland, Maine. It is situated at the confluence of the Willamette and Columbia Rivers. Recreational activities include, numerous museums (including OMSI), parks (including Forest Park, largest wilderness park in city limits in the nation), hiking (including in-city hiking trails), restaurants (including Food Carts), Mt Hood (about 50 miles east) and much more. Portland is home to four major sports teams: Trailblazers (NBA), Fire (WNBA), Timbers (MLS), and Thorns (NWSL).

Position Highlights

The Multnomah County Circuit Court is hiring a Central Public Service Clerk (Court Operations Associate).

You will greet customers, assess their needs, and provide them with guidance for their next steps to ensure that they can successfully complete their court business. You will start new cases and accept, review for accuracy and completeness, and process documents for a variety of case types based on established business processes. You will process violations cases at the customer service counter helping customers navigate their choices. You will also look up, print, certify, and take payments for court records.

Additionally, you will process payments that are made to each unit of the court in person, over the phone, and through the mail. You will balance and account for all payments, negotiate payment plan terms with customers, initiate and monitor collections activities for court-imposed obligations.

Assigned tasks may be changed to accommodate workload and organizational needs.

Requested Skills And Attributes

• Experience performing a variety of clerical or administrative support tasks that included using a computer to enter and retrieve information, meeting strict deadlines, and maintaining accuracy when interrupted or distracted by a noisy work setting.
• Experience responding professionally to customers or clients who are facing challenging life circumstances, stressful situations, or trauma.
• Experience handling cash or other monetary transactions, generating receipts, and crediting accounts.
• Experience reviewing documents for accuracy and completeness.
• Experience identifying and safeguarding confidential information and materials.
• Experience working with a team in an office environment.

Working Conditions

• This is a full-time in-person position, and the work schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per work week.
• Occasional after-hours or overtime work may be required.
• Frequent phone and in-person contact with people from diverse backgrounds.
• Frequent phone and in-person contact with people who may be facing challenging life circumstances or highly stressful situations.
• Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, and scanner.
• Ability to lift 40 pounds.

Additional Information

Criminal Background Check

You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.

United States Employment Eligibility

OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Age-Based Discrimination

OJD does not request or require your age, date of birth, or attendance or graduation dates from an educational institution during the application process.

Veterans’ or Oregon National Guard Preference

Eligible veterans and current or former servicemembers with the Oregon National Guard who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans and current or former servicemembers with the Oregon National Guard must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking for documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans, Disabled Veterans & State Servicemembers web page for additional details, information, and resources.

Conduct Expectations

Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity

As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, click here.

Employee Benefits

Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

• If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
• Workday related information and resources are available here.
• For questions about a specific OJD job posting, call 503-986-5930 or email [e-mail].

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.