Information Technology Associate

oregon; Portland (OR); On-site; USD 93,000 - 145,000; Full time

Benefits offered by this job

Health insurance coverage

Bilingual skills allowance

Paid holidays & leave

Job summary

The Oregon Judicial Department (OJD) is seeking an Information Technology Associate to provide on-site support across multiple court locations. You will respond to in-person, remote, phone, and Teams requests, troubleshoot a wide range of issues, and work with vendors to resolve hardware and software problems.

Responsibilities include configuring and installing equipment, managing security access, and maintaining asset inventories.

Qualifications

• Experience evaluating system efficiency and suggesting improvements.
• Experience identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Experience with installing and configuring Windows operating systems in a business setting.
• Experience managing a Microsoft Windows enterprise environment including but not limited to desktop/laptop maintenance, support, and network issues.
• Experience communicating technical issues to a variety of users with different computer skill levels.
• Strong customer service skills in person, by phone, by email and over chat.

Responsibilities

• Respond to requests for assistance and answer questions in-person, remote, phone, and Microsoft Teams.
• Research and resolve a wide range of court technical support issues.
• Configure, install, and troubleshoot mobile and desktop equipment at all court locations.
• Work with vendors and manufacturers to troubleshoot installed hardware and software.
• Manage security access for new and existing court staff and judges.
• Document changes to the inventory process and track disposed and new equipment.

Skills

System efficiency

Problem solving

Windows installation

Windows enterprise

Technical communication

Customer service

Job description

Job Description:

Interviews: Generally, interviews will be scheduled within two weeks after the application deadline. Scheduling interviews may take longer, depending on the number of applications.

Who we are

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public.

We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Benefits to you

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• The hourly equivalent for this position is $44.79 - $69.48, and the annual salary for this position is $93,160 - $144,513.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (including ASL) if you can pass a skills test and are assigned to use those skills on the job!.
• Salary offers are made with consideration of the candidate’s education and experience.

Location Highlights

Portland, Oregon was founded in 1845 (incorporated in 1851). It is the state’s largest city and the county seat for Multnomah County. It is named for Portland, Maine. It is situated at the confluence of the Willamette and Columbia Rivers. Recreational activities include numerous museums (including OMSI), parks (including Forest Park, largest wilderness park in city limits in the nation), hiking (including in-city hiking trails), restaurants (including Food Carts), Mt Hood (about 50 miles east) and much more. Portland is home to four major sports teams: Trailblazers (NBA), Fire (WNBA), Timbers (MLS), and Thorns (NWSL).

Position Highlights

The Multnomah County Circuit Court is hiring an Information Technology Associate.

In this role…

You will be responsible for on-site support. Respond to requests for assistance and answer questions in-person, remote, phone, and Microsoft Teams. Research and resolve a wide range of court technical support issues. Configure, install, and troubleshoot mobile and desktop equipment, including but not limited to computers, printers, scanners, monitors, public kiosks, and displays at all court locations. Work with vendors and manufacturers to troubleshoot installed hardware and software. Manage security access for new and existing court staff and judges.

Manage asset and annual IT technical inventory. Document any changes to the inventory process by recording disposed equipment and new equipment purchases.

Configure and install Voice-over-IP (VOIP) phone systems, conference room equipment, and Cisco Finesse and Jabber unified communications software.

You will be responsible for providing services during an official closure due to hazardous environmental conditions or an inoperable facility.

Assigned tasks may be changed to accommodate workload and organizational needs.

Requested Skills and Attributes

• Experience evaluating system efficiency and suggesting improvements.
• Experience identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Experience with installing and configuring Windows operating systems in a business setting.
• Experience managing a Microsoft Windows enterprise environment including but not limited to desktop/laptop maintenance, support, and network issues.
• Experience communicating technical issues to a variety of users with different computer skill levels.
• Strong customer service skills in person, by phone, by email and over chat.

Working Conditions

This is a full-time position, with a rotating work schedule to cover multiple court locations. The regular schedule for this position is 3:00PM - 12:00AM, Wednesday through Sunday. Assigned tasks are re-assigned every 3 months. The scheduled hours and work locations for this position are assigned by the IT Desktop Support Supervisor and subject to change based upon the needs of the department and organization.

• The position is not eligible for overtime compensation for hours worked more than 40 hours per week.
• This position is scheduled to work every weekend and any holiday that falls on one of its assigned workdays.
• This position assumes on-site availability as needed to support information systems and court’s internal operations, planned projects, and necessary assignments as directed by the IT Desktop Support Supervisor.
• Frequent engagement in multiple projects requiring rapid response and orderly transitions between assignments.
• In-Person and remote contacts with internal and external clientele with different backgrounds as needed.
• Frequent use of stairs and elevators between the basement and the 17 floors of the courthouse is required. The equipment storage, telecom and server rooms in the Central Courthouse and the data center room in the East County Courthouse are both cool and noisy. Occasional time may be spent in these areas performing job functions related to asset arrival and management, tape backups, and network and system maintenance.
• There are frequent long periods of sitting or standing. Lifting and moving heavy/bulky objects on a regular basis, including but not limited to computers, video and audio systems, printers, monitors and other technical equipment.
• This position may require lifting and moving computer equipment weighing up to 50 pounds, frequent bending, crouching, crawling and working under desks or in tight spaces.
• This position will require the IT Associate to travel on foot between court locations in downtown Portland, including a facility located roughly two city blocks from the primary worksite. Because this position’s regular schedule is 3:00PM to 12:00AM, such travel may occur after dark in typical metropolitan downtown conditions.
• As assigned, the IT Associate may be required to travel by vehicle to other Multnomah County Court facilities or as far as the Enterprise Technology Services Office in Salem. Evening or nighttime travel may be necessary to support urgent operational needs or supervisor-directed assignments.
• This position will be required to enter and work within the Pre-Trial Release Department facilities located inside the jail intake center. These areas require specialized training, security clearance, and adherence to established safety protocols and facility-specific procedures. While performing duties in these environments, the IT Associate may be exposed to elevated noise levels, tense interactions, or occasional verbal or physical incidents involving adults in custody and law enforcement staff. The IT Associate will not be responsible for interacting directly with adults in custody but will provide technical support to employees who do.

Parking

Multnomah County Circuit Court does not provide parking for the central courthouse or justice center staff. Daily parking is available across SW 1st St from the central courthouse (monthly parking is limited). Another option is the Douglas Garage at 1835 S River Dr, Portland, OR 97204. Parking cost is $165/month and is a half-mile from the courthouse and justice center.

Criminal Background Check

You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by‑case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.

United States Employment Eligibility

OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. OJD will use E‑Verify to confirm that you are authorized to work in the United States.

Age-Based Discrimination

OJD does not request or require your age, date of birth, or attendance or graduation dates from an educational institution during the application process.

Veterans’ or Oregon National Guard Preference

Eligible veterans and current or former servicemembers with the Oregon National Guard who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans and current or former servicemembers with the Oregon National Guard must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking for documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans, Disabled Veterans & State Servicemembers web page for additional details, information, and resources.

Conduct Expectations

Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity

As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, click here.

Employee Benefits

Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

• If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
• Workday related information and resources are available here.
• For questions about a specific OJD job posting, call 503-986-5930 or email [e-mail].

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.