IT Support Specialist

United States Courts; Providence (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

United States Courts in Providence, RI is seeking an IT Support Specialist to join a small, fast-paced IT team. The role provides technical support to court staff, handles desktop and mobile device configurations, and maintains secure, reliable computing resources.

You will install and troubleshoot PCs, printers, iPhones, iPads, and related equipment, document resolutions for the knowledge base, and support courtroom and videoconferencing systems.

Qualifications

• Experience providing first-level IT support.
• Ability to configure desktop and mobile devices.
• Familiarity with videoconferencing systems.

Responsibilities

• Provide first-level help desk support.
• Install and maintain PCs, laptops, printers, monitors, mobile devices.
• Troubleshoot OS, software and hardware issues.
• Track help desk calls and document resolutions for knowledge base.
• Provide resolution for integrated courtroom and videoconferencing systems.
• Monitor daily operations and ensure secure, efficient IT services.

Job description

Be part of the federal judiciary where high-level, cutting-edge technology serves the administration of justice! The Information Technology Department of the U.S. District Court and U.S. Probation Office for the District of Rhode Island in Providence is seeking qualified applications for the position of IT Support Specialist. The District of Rhode Island has two buildings that house the Court and the Probation Office in Providence, providing services to almost 90 employees. The office is headquartered in the District Clerk’s Office in Providence. The IT Department is an exciting, innovative, and fast-paced environment designing IT solutions and aiding judges and court personnel in the administration of justice. This position will join a staff of five technology professionals and will report to the IT Director.

The incumbent will be joining a small, highly motivated team in a dynamic environment to help support an increasingly virtualized and mobile business workflow. The position provides technological support to the two units and works to create business workflow solutions on both a local level and on national judiciary systems.

The incumbent is responsible for secure client configurations of various desktop and mobile devices and provides first level of customer service help desk response, which include the following: installing and maintaining PCs, laptops, printers, monitors, iPhones, iPads and related equipment depending on the needs of the office; troubleshooting OS issues, software and hardware associated problems; and tracking help desk calls and documenting technical resolutions for the team’s knowledgebase. Provides resolution for integrated courtroom and videoconferencing systems. Monitors daily operations and maintenance of equipment and systems to ensure efficient and secure operation.

The federal Judiciary is an Equal Employment Opportunity employer.