Evening iSOC Coordinator - Security & Live Monitoring

Interface Systems, LLC; St. Louis (MO); On-site; USD 23,419,000 - 31,685,000; Part time

Benefits offered by this job

Hiring bonus

Referral bonuses

Training provided

Shift differential

Job summary

Interface Systems, LLC is seeking an iSOC Coordinator for a part-time shift (4:30p-9:30p) in St. Louis, MO. The role focuses on remote security checks, virtual tours, and responding to inquiries from customers, employees, and vendors. Training is provided and a structured pay scale with shift differentials applies.

The ideal candidate has strong customer service experience, excellent communication, and the ability to stay calm under pressure in a fast-paced, tech-driven environment.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are professional.
• Strong active listening skills to understand customer needs and provide timely responses.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts during openings, closings, or upon request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting customers or dispatching emergency services.
• Answer inbound phone calls to resolve security and system inquiries.
• Maintain accurate records in the system of record.

Skills

Customer service

Communication

Active listening

MS Office

Calm under pressure

Education

High school diploma or GED

Tools

Video surveillance technology

Job description

Interface Systems, LLC is seeking an iSOC Coordinator for a part-time shift (4:30p-9:30p) in St. Louis, MO. The role focuses on remote security checks, virtual tours, and responding to inquiries from customers, employees, and vendors. Training is provided and a structured pay scale with shift differentials applies.

The ideal candidate has strong customer service experience, excellent communication, and the ability to stay calm under pressure in a fast-paced, tech-driven environment.