Evening Guest Experience Specialist

Berry Springs Lodge; Sevierville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Berry Springs Lodge in Sevierville, TN is seeking an Evening Innkeeper to warmly welcome guests, check them in, and assist with reservations and guest services. You will maintain comfort in common spaces and handle light laundry while coordinating with housekeeping to ensure room readiness.

The role emphasizes dependable guest care, clear communication, and the ability to work independently with occasional shifts in the evening.

Qualifications

• Hospitality or customer service experience is helpful, but training is available.
• Friendly personality with a thoughtful approach to guest care.
• Dependability, punctuality, and consistent follow-through.
• Clear communication in person and over the phone.
• Willingness to help with cleaning, laundry, and daily lodge needs.

Responsibilities

• Welcome guests, complete check-in, and introduce them to the property.
• Answer calls, respond to inquiries, and help with reservations using our reservation system.
• Assist guests with requests and local recommendations.
• Keep common areas clean and stocked.
• Help with light laundry and linens.
• Coordinate with housekeeping on room readiness and guest needs.
• Report maintenance issues and safety concerns promptly.
• Complete evening tasks and leave notes for the next shift.

Skills

Guest service

Check-in process

Phone/Communication

Independent work

Attention to detail

Tools

Reservation system

Job description

Berry Springs Lodge in Sevierville, TN is seeking an Evening Innkeeper to warmly welcome guests, check them in, and assist with reservations and guest services. You will maintain comfort in common spaces and handle light laundry while coordinating with housekeeping to ensure room readiness.

The role emphasizes dependable guest care, clear communication, and the ability to work independently with occasional shifts in the evening.