Guest Services Experience Associate

Starguard Elite, LLC; Hattiesburg (MS); Hybrid; USD 17,000 - 19,000; Part time

Job summary

Starguard Elite, LLC invites applications for a Guest Services Experience Associate at our Zoo – Guest Services department. This part-time role involves welcoming guests, assisting with crowd control, maintaining cleanliness, stocking merchandise, and supporting events at Zoo and Serengeti Springs locations.

You will work up to 29 hours per week, primarily Tuesday through Sunday nights and weekends. Strong communication, calm under pressure, and a passion for delivering exceptional guest

Qualifications

• Must possess strong verbal and written communication skills.
• Must be able to work under pressure and remain calm, professional, and effective during high-traffic days, peak operating periods, and special events
• Must be highly energetic, motivated, and enthusiastic about creating exceptional guest experiences.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide outstanding guest service by welcoming guests and maintaining a positive environment.
• Assist with crowd control and line management with engaging interactions.
• Maintain assigned location zone and surrounding environment (cleanliness of facilities and equipment).
• Complete daily operational and maintenance tasks across multiple locations.
• Assist with inventory control, merchandise stocking, and floor stock management.
• Ensure merchandise and supplies are restocked and displayed properly daily.
• Support zoo and Serengeti Springs events, guest support, setup, and breakdown.
• Maintain knowledge of tickets, passes, merchandise, and promotions.
• Follow company policies including signage, pricing, cash handling, and loss prevention.
• Know opening and closing procedures for Zoo Ticket Booth, Serengeti Springs Ticket Booth, and Serengeti Springs Market.

Skills

Verbal communication

Written communication

Work under pressure

Teamwork

Job description

JOB DESCRIPTION: Guest Services Experience Associate

DEPARTMENT: Zoo – Guest Services

REPORTS TO: Visitor Experience Operations Manager and the Manager on Duty

SHIFT: Part-time: Generally Tuesday – Sunday, nights, weekends, and holidays may be required. Maximum of 29 hours per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that each Guest receives outstanding Guest Service by providing a welcoming, friendly, and positive environment for every guest. This includes greeting and acknowledging every guest, maintaining outstanding standards, demonstrating solid product knowledge and all other components of Guest Service.
• Assist with crowd control and line management while maintaining positive and engaging interactions with guests.
• Maintain assigned location zone & surrounding environment in the form of but not limited to: garbage clean-up, leaf and debris pickup and cleanliness of machinery.
• Complete daily operational and maintenance tasks as it pertains to multiple locations.
• Assist with inventory control, merchandise receiving, stocking, replenishment, monitoring of floor stock, etc.
• Ensure merchandise and other necessary supplies are restocked daily and displayed appropriately.
• Will be required to work Zoo & Serengeti Springs related special events as needed and assist with event setup, guest support, and breakdown.
• Maintain current knowledge of all product knowledge information, including tickets, season passes, annual passes, animal experiences, merchandise promotions, test merchandise, advertisements, and other guest-facing information.
• Adhere to all company policies, procedures and operational practices including requirements related to signage, pricing, cash handling, and loss prevention.
• Display knowledge of opening and closing procedures for all assigned locations, including but not limited to:
• Zoo Ticket Booth
• Serengeti Springs Ticket Booth
• Serengeti Springs Market

QUALIFICATION REQUIREMENTS:

Knowledge and Skills:

• Must possess strong verbal and written communication skills.
• Must be able to work under pressure and remain calm, professional, and effective during high-traffic days, peak operating periods, and special events
• Must be highly energetic, motivated, and enthusiastic about creating exceptional guest experiences.
• Ability to work effectively both independently and as part of a team.