Guest Experience Associate — Zoo & Serengeti Springs

Starguard Elite, LLC; Hattiesburg (MS); Hybrid; USD 17,000 - 19,000; Part time

Job summary

Starguard Elite, LLC invites applications for a Guest Services Experience Associate at our Zoo – Guest Services department. This part-time role involves welcoming guests, assisting with crowd control, maintaining cleanliness, stocking merchandise, and supporting events at Zoo and Serengeti Springs locations.

You will work up to 29 hours per week, primarily Tuesday through Sunday nights and weekends. Strong communication, calm under pressure, and a passion for delivering exceptional guest

Qualifications

• Must possess strong verbal and written communication skills.
• Must be able to work under pressure and remain calm, professional, and effective during high-traffic days, peak operating periods, and special events
• Must be highly energetic, motivated, and enthusiastic about creating exceptional guest experiences.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide outstanding guest service by welcoming guests and maintaining a positive environment.
• Assist with crowd control and line management with engaging interactions.
• Maintain assigned location zone and surrounding environment (cleanliness of facilities and equipment).
• Complete daily operational and maintenance tasks across multiple locations.
• Assist with inventory control, merchandise stocking, and floor stock management.
• Ensure merchandise and supplies are restocked and displayed properly daily.
• Support zoo and Serengeti Springs events, guest support, setup, and breakdown.
• Maintain knowledge of tickets, passes, merchandise, and promotions.
• Follow company policies including signage, pricing, cash handling, and loss prevention.
• Know opening and closing procedures for Zoo Ticket Booth, Serengeti Springs Ticket Booth, and Serengeti Springs Market.

Skills

Verbal communication

Written communication

Work under pressure

Teamwork

Job description

Starguard Elite, LLC invites applications for a Guest Services Experience Associate at our Zoo – Guest Services department. This part-time role involves welcoming guests, assisting with crowd control, maintaining cleanliness, stocking merchandise, and supporting events at Zoo and Serengeti Springs locations.

You will work up to 29 hours per week, primarily Tuesday through Sunday nights and weekends. Strong communication, calm under pressure, and a passion for delivering exceptional guest