Luxury Resort Retail Supervisor: Lead & Merch

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Omni La Costa Resort & Spa in Carlsbad, CA, is seeking a Retail Supervisor to supervise, motivate and coordinate daily retail store operations in a professional, courteous, service-driven manner. Lead staff, enforce five-star service standards, and drive suggestive selling, product knowledge, merchandising and teamwork.

You will write weekly schedules, manage timekeeping, coordinate inventory, and partner with buyers to maintain stock.

Responsibilities

• Motivate and lead Sales Associates to achieve monthly sales goals and dollar spent per occupied room goal daily by using five-star service.
• Implement sales selling and product training techniques for all Sales Associates in order to achieve sales objectives. Implement contests or sales incentives on a monthly basis and recognize top performers.
• Develop the staff on merchandise presentation of sales floor, in-store product knowledge, promotional and window displays; develop an enthusiastic approach to cross-marketing.
• Write and monitor weekly schedules for all Sales Associates based on hours per occupied room budget and weekly labor payroll projections; approve and oversee accuracy in weekly time keeping logs.
• Implement weekly tasks and work assignments for each Sales Associate based on inventories, shipment, product displays, customer orders, backstock, and paperwork.
• Understand product mix and best selling item reports; communicate results with Retail Manager on a weekly basis; recap selling successes at end of month.
• Assist Retail Manager in recruiting and hiring new staff members; take an active role in the interview process and yearly performance evaluations of staff.
• Partner with corporate buyers to create and maintain adequate inventory levels for each season; communicate on all out-of-stock items with store ambassador, buyer and Retail Manager.
• Assist in annual budget preparation with Retail Manager by discussing staffing levels, merchandise assortment, store layout, store operations and revenue projections.

Job description

Omni La Costa Resort & Spa in Carlsbad, CA, is seeking a Retail Supervisor to supervise, motivate and coordinate daily retail store operations in a professional, courteous, service-driven manner. Lead staff, enforce five-star service standards, and drive suggestive selling, product knowledge, merchandising and teamwork.

You will write weekly schedules, manage timekeeping, coordinate inventory, and partner with buyers to maintain stock.