Guest Experience Leader - Front Office Supervisor

Pacific Hotel Management, LLC; Monterey (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Employee Assistance Program

Educational Assistance

Professional development and training

IHG hotel discounts worldwide

Collaborative workplace culture

Job summary

InterContinental The Clement Monterey in Monterey, CA, seeks a Front Office Supervisor to lead our Front Office team in a fast-paced luxury environment, delivering personalized hospitality from arrival through departure. This full-time role requires at least 2 years of supervisory hotel experience, outstanding guest service, and strong communication.

You’ll coach agents, manage check-in/check-out, reservations, and lobby presence while monitoring schedules and costs.

Qualifications

• Minimum High School Diploma or equivalent.
• At least 2 years of hotel supervisory experience, preferably within Front Office or Guest Services.
• Outstanding guest service and leadership skills.
• Strong communication and interpersonal abilities.
• Excellent organizational and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Leading, coaching, and motivating Front Office Agents.
• Delivering exceptional guest service and resolving guest concerns with professionalism.
• Acting as Manager on Duty as assigned.
• Supporting daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presence.
• Training and developing team members while promoting InterContinental service standards.
• Monitoring scheduling, labor costs, cash handling, and operational procedures.
• Collaborating with all hotel departments to ensure seamless guest experiences.
• Supporting departmental projects, meetings, and hotel initiatives.

Skills

Supervisory experience

Guest service

Leadership

Communication

Organizational skills

Problem-solving

Microsoft Office

Education

High School Diploma or equivalent

Hospitality or Business Management degree

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

InterContinental The Clement Monterey in Monterey, CA, seeks a Front Office Supervisor to lead our Front Office team in a fast-paced luxury environment, delivering personalized hospitality from arrival through departure. This full-time role requires at least 2 years of supervisory hotel experience, outstanding guest service, and strong communication.

You’ll coach agents, manage check-in/check-out, reservations, and lobby presence while monitoring schedules and costs.