Evening Front Office & Night Audit Specialist

DoubleTree by Hilton; West Palm Beach (FL); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

The DoubleTree by Hilton West Palm Beach Airport hotel is seeking a Night Auditor to join our Front Office Team. The ideal candidate is fun, ambitious, and service-minded, with a passion for serving guests and a willingness to multitask during late hours.

You will audit daily revenue and guest transactions, balance accounts, prepare reports, and assist with front desk duties as needed. Strong communication and accuracy are essential to ensure a smooth overnight operation.

Formación

• Customer service oriented and friendly demeanor.

Responsabilidades

• Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters’ fees, tips paid out, and settlements by type and cashier.
• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations.
• Make corrections and adjustments and handle any computer issues that may arise.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
• Ability to communicate effectively with guests, vendors, and other associates.
• Ability to adhere to all applicable Federal, state, local, safety, and health standards.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
• Ability to accurately reports information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required Hotel meetings.

Conocimientos

customer service-oriented

Descripción del empleo

The DoubleTree by Hilton West Palm Beach Airport hotel is seeking a Night Auditor to join our Front Office Team. The ideal candidate is fun, ambitious, and service-minded, with a passion for serving guests and a willingness to multitask during late hours.

You will audit daily revenue and guest transactions, balance accounts, prepare reports, and assist with front desk duties as needed. Strong communication and accuracy are essential to ensure a smooth overnight operation.