Evening Front Office Manager – Guest Experience Lead

Davidson Hospitality Group; Chicago (IL); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Hotel discounts

Paid Time Off

Tuition Reimbursement

Dental & Vision Coverage

401K Match

Teledoc service

Job summary

Davidson Hospitality Group is seeking an Assistant Front Office Manager for Hotel Lincoln in Chicago's Old Town. The role focuses on overseeing evening front desk operations and ensuring top-tier guest service, while supporting the Front Office Manager and guiding staff across the department.

You will lead the evening shift, maintain policy adherence, and collaborate with hotel leadership to deliver a memorable guest experience at this boutique property.

Qualifications

• 1+ year departmental management or supervisory experience in hotel front office
• Ability to lead each discipline of the front office independently
• Experience with cash handling and guest interactions
• Proven communication skills with public and team members

Responsibilities

• Oversee daily front desk operations and guest service quality
• Support the Front Office Manager and ensure policy adherence
• Lead and supervise front desk staff, especially during evening shifts
• Coordinate training and onboarding for front desk team

Skills

Front office supervision

Guest service excellence

Cash handling

Staff leadership

Communication skills

Job description

Davidson Hospitality Group is seeking an Assistant Front Office Manager for Hotel Lincoln in Chicago's Old Town. The role focuses on overseeing evening front desk operations and ensuring top-tier guest service, while supporting the Front Office Manager and guiding staff across the department.

You will lead the evening shift, maintain policy adherence, and collaborate with hotel leadership to deliver a memorable guest experience at this boutique property.