Assistant Front Office Manager

Davidson Hospitality Group; Chicago (IL); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Hotel discounts

Paid Time Off

Tuition Reimbursement

Dental & Vision Coverage

401K Match

Teledoc service

Job summary

Davidson Hospitality Group is seeking an Assistant Front Office Manager for Hotel Lincoln in Chicago's Old Town. The role focuses on overseeing evening front desk operations and ensuring top-tier guest service, while supporting the Front Office Manager and guiding staff across the department.

You will lead the evening shift, maintain policy adherence, and collaborate with hotel leadership to deliver a memorable guest experience at this boutique property.

Qualifications

• 1+ year departmental management or supervisory experience in hotel front office
• Ability to lead each discipline of the front office independently
• Experience with cash handling and guest interactions
• Proven communication skills with public and team members

Responsibilities

• Oversee daily front desk operations and guest service quality
• Support the Front Office Manager and ensure policy adherence
• Lead and supervise front desk staff, especially during evening shifts
• Coordinate training and onboarding for front desk team

Skills

Front office supervision

Guest service excellence

Cash handling

Staff leadership

Communication skills

Job description

Property Description

Join the Team at Hotel Lincoln!Perched in the heart of Chicago's lively Old Town, Hotel Lincoln isn't just a place to stay-it's a place where personality shines. Our eclectic, boutique vibe pairs sweeping views of Lincoln Park and Lake Michigan with the kind of Midwestern charm guests rave about. Steps from the Lincoln Park Zoo, North Avenue Beach, Navy Pier, and the best of downtown, we're at the center of it all.If you're passionate about hospitality, love a workplace with character, and want to be part of a team that delivers an unforgettable Chicago experience every day-Hotel Lincoln is where you belong.

Overview

We are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team! In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests. You will also help manage the staff and ensure that all procedures and policies are followed. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening. As the Assistant Front Office Manager, you will be a key player in the success at our beautiful property!

Qualifications

Prefer 1+ year departmental management or supervisory experience in hotel front officeAbility to manage and lead each discipline of the department independentlyPrior cash handling experience necessaryAbility to communicate effectively with the public and other Team MembersComputer experience required

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD 58,000.00 - USD 60,000.00 /Yr.