Ticket Agent

ATG Entertainment USA; San Antonio (TX); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Flexible schedule

Access to preferred seats for select performances

Transportation accessibility

Job summary

ATG Entertainment USA is hiring a part-time Ticket Agent in San Antonio, Texas. This role involves selling tickets across various venues and ensuring an excellent customer experience.

Ideal candidates should have at least 6 months of experience in ticketing or customer service, strong communication skills, and the ability to work in a fast-paced environment. The position offers flexibility and a pay rate of $15 per hour.

Qualifications

• At least 6 months experience in ticketing and/or customer service.
• Self-motivated and a team player.
• Capable of multi-tasking in a fast-paced environment.

Responsibilities

• Sell tickets in all ATG Entertainment venues.
• Assist patrons with ticketing needs in person, by email, and over the phone.
• Work as part of the box office team to ensure positive experiences.

Skills

Customer service skills

Ability to communicate effectively

Knowledge of Windows-based programs

Bilingual skills

Tools

Audience View ticketing system

Archtics

Job description

Overview

LOCATION: San Antonio, Texas

HOURS: Part-Time position up to 30 hours a week based on number of event(s); requires day and night availability

COMPENSATION: $15/hour

Position

Ticket Agent

Responsibilities

• Selling tickets in all ATG Entertainment venues in San Antonio, including the Majestic Theatre, Charline McCombs Empire Theatre, McCombs Empire Theatre, The Espee, and other locations as needed
• Assist patrons with ticketing needs and questions in person, by email, and over the phone
• Work as a team member to ensure positive patron experiences
• Process transactions accurately and efficiently
• Must be able to communicate effectively
• Selling and exchanging tickets for Broadway season subscribers on two ticketing systems
• Work with Marketing and Premium Services on any ticketing needs

People, Places, and Things

• San Antonio's landmark venues: the Majestic Theatre (96 years), Charline McCombs Empire Theatre (112 years), and The Espee (formerly Sunset Station)
• The box office team collaborates with Marketing, Theatre Services, and Production teams on ticketing needs
• Box office operates show days/nights; open 3 hours prior to ticketed time and closes 30 minutes past ticketed time (varies for Broadway productions)

Experience and Skills

• At least 6 months experience in ticketing and/or customer service
• Must be able to communicate effectively
• Self-motivated and a team player
• Knowledge of Windows-based programs (Word, Excel, Outlook)
• Knowledge of the Audience View ticketing system and/or Archtics is a plus
• Demonstrate excellent customer service skills
• Capable of multi-tasking in a fast-paced environment
• Bilingual is a plus

Competencies

• Collaboration / Teamwork
• Great customer service skills
• Stress management / composure
• Quick learner
• Ability to resolve customer conflicts

Benefits

• Pay rate of $15/hour
• Flexible schedule
• Access to preferred seats for select performances
• Box office located near public transportation in downtown San Antonio

About ATG

Nothing beats the energy and excitement of a great live performance. Since 1992, ATG has grown to be a world leader in live entertainment with 50 iconic venues across North America, the United Kingdom, and Germany. We partner with top creative talent to present acclaimed productions and operate ticketing sites with millions of customers. ATG emphasizes its core values of Passionate, Smart, Collaborative, and Ambitious.

Inclusion, Diversity, Equity, & Access (IDEA) Mission

ATG is committed to diversity and inclusion. Our venues strive to be beacons of these ideals in our communities, offering a culture where everyone can bring their authentic selves.