Evening Front Desk Specialist - Senior Living

Homewood Retirement Centers, Inc.; Hanover (York County); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Paid time off

Tuition reimbursement

Health, dental, vision, and life保险可选

Retirement contributions

Professional licensure reimbursement

Job summary

Homewood Living Plum Creek in Hanover, PA is seeking a part-time Front Desk Associate for the evening shift. This role handles all resident calls and serves as an information center for residents, staff, and guests.

Essential duties include greeting callers, directing inquiries, processing mail and payments, and producing routine documents. Strong English skills, a 40 wpm keyboard pace, and empathy for seniors are required. The position offers benefits and a friendly team environment.

Qualifications

• Requires tact, finesse, and a gracious spirit in meeting requests/complaints in Homewood's philosophy.
• Keyboard speed of 40 wpm; ability to use computer and word processing software; knowledge of office style manual.
• Ability to read, write and understand English well.
• Has compassion, understanding and empathy for older persons.
• Ability to understand and follow oral and written instructions.
• Ability to communicate to residents at a level they can understand.
• Basic math skills.
• Ability to respond in a cheerful, pleasant, and professional manner to the public; enjoys working with the public.
• Ability to adjust priorities from one demand to another.

Responsibilities

• Receives callers, determines nature of business and directs callers to the appropriate destination.
• Provides information or directs inquiries to the appropriate person in a professional and polite manner.
• Separates and sorts mail.
• Issuing receipts for payments and contributions and preparing a daily reconciliation sheet.
• Types memos, correspondences, reports and other documents as requested by department heads.
• Keeps inventory of office supplies.
• Enters information on the computer concisely, accurately and completely as directed by the supervisor.
• Performs other functions as directed by the supervisor.

Skills

Tact and gracious service

40 wpm keyboard

English reading/writing

Compassion for seniors

Follow oral and written instructions

Effective resident communication

Basic math skills

Public interaction skills

Adaptable prioritization

Tools

Computer

Word processing software

Front desk systems

Job description

Homewood Living Plum Creek in Hanover, PA is seeking a part-time Front Desk Associate for the evening shift. This role handles all resident calls and serves as an information center for residents, staff, and guests.

Essential duties include greeting callers, directing inquiries, processing mail and payments, and producing routine documents. Strong English skills, a 40 wpm keyboard pace, and empathy for seniors are required. The position offers benefits and a friendly team environment.