Evening Front Desk & Security Associate

FirstService Residential; Miami (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid holidays

401k with company match

Job summary

FirstService Residential in Miami, FL is seeking a Front Desk Associate to greet residents, manage access control, and handle inquiries with professionalism. You will monitor security systems, maintain logs, and coordinate with residents and service providers in a fast-paced environment.

The role emphasizes strong communication, multitasking, and a customer-first attitude, with evening shifts and potential overtime as needed. Benefits include comprehensive health plans and retirement options.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multilingual

Time management

Interpersonal skills

Education

High school diploma or equivalent

College courses in business or hospitality

Tools

Information systems

Job description

FirstService Residential in Miami, FL is seeking a Front Desk Associate to greet residents, manage access control, and handle inquiries with professionalism. You will monitor security systems, maintain logs, and coordinate with residents and service providers in a fast-paced environment.

The role emphasizes strong communication, multitasking, and a customer-first attitude, with evening shifts and potential overtime as needed. Benefits include comprehensive health plans and retirement options.