Evening Front Desk & Guest Services Pro

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) program

Tuition assistance

Discounted room rates

Job summary

Join Concord Hospitality as a Front Desk Agent where you will create memorable experiences for guests from arrival to departure. This role requires strong interpersonal skills, good communication, and a proactive approach to guest service.

Located in Pittsburgh, this position primarily involves evening shifts (3PM-11PM). Full-time associates enjoy competitive wages and benefits like medical insurance, a 401(k) program, and discounts at Concord-managed hotels.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect.
• Communicate guest feedback effectively.
• Respond quickly to calls and visitors needing assistance.
• Maintain knowledge of hotel safety and procedures.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

Join Concord Hospitality as a Front Desk Agent where you will create memorable experiences for guests from arrival to departure. This role requires strong interpersonal skills, good communication, and a proactive approach to guest service.

Located in Pittsburgh, this position primarily involves evening shifts (3PM-11PM). Full-time associates enjoy competitive wages and benefits like medical insurance, a 401(k) program, and discounts at Concord-managed hotels.