Night Auditor & Front Desk Specialist

Hyatt Regency; Boston (MA); On-site; USD 43,000 - 47,000; Full time

Job summary

Hyatt Regency Boston is seeking a Night Auditor to manage overnight hotel operations, ensuring accurate daily close of day reporting and exceptional guest service during overnight hours.

The role combines front desk responsibilities with financial reconciliation to support a smooth transition between business days in line with Hyatt’s policies and procedures. Requires willingness to work evenings and weekends.

Qualifications

• High school diploma or equivalent is required and serves as the baseline educational credential.
• Strong verbal and written communication skills are necessary for guest interactions and internal communications.
• Candidate should be able to multitask and remain composed under pressure in a fast-paced overnight setting.
• Proficiency with computer systems and hotel management software is expected for daily revenue posting and reporting.

Responsibilities

• Provide a warm and professional welcome to late-arriving guests and assist with overnight check-ins/check-outs.
• Perform nightly audit procedures including reconciling and posting daily revenues and transactions.
• Prepare and distribute daily reports per Night Audit Checklist.
• Monitor front desk operations and handle overnight guest requests and inquiries.
• Ensure the accuracy of billing, payments, and cash handling procedures.
• Respond to emergency situations or security concerns during overnight hours with security.
• Maintain accurate records and logs for shift activity, guest incidents, and audit reports.
• Ensure a clean and organized front desk and lobby environment.
• Communicate effectively with day shift staff to ensure proper hand-off and follow-through on guest or operational needs.

Skills

Verbal communication

Written communication

Multitasking

Pressure handling

Flexibility

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Hyatt Regency Boston is seeking a Night Auditor to manage overnight hotel operations, ensuring accurate daily close of day reporting and exceptional guest service during overnight hours.

The role combines front desk responsibilities with financial reconciliation to support a smooth transition between business days in line with Hyatt’s policies and procedures. Requires willingness to work evenings and weekends.