Evening Front Desk & Member Experience Lead

BATH AREA FAMILY YMCA; Bath (ME); On-site; USD 23,000 - 24,000; Full time

Job summary

Bath Area Family YMCA is hiring a Front Desk Representative in Bath, ME. The role centers on welcoming members, answering inquiries, and processing memberships and program registrations.

You will engage with a diverse community, promote YMCA programs, and provide friendly, reliable service to help members achieve their goals. The position emphasizes strong communication, customer service, and teamwork within a supportive Y culture committed to youth development, healthy living, and social

Qualifications

• Previous customer service and building supervision experience preferred.
• Courteous, cooperative attitude and mature professionalism.
• Strong interpersonal skills across age groups and diverse populations.
• Ability to promote and sell YMCA programs by identifying member needs.
• Must have First Aid, CPR and AED certifications.

Responsibilities

• Provide excellent customer service in person and on the phone.
• Greet members and guests by name when possible and assist with check-in/out.
• Answer phones promptly with a helpful, positive tone.
• Engage with members to understand goals and ensure a positive experience.
• Provide accurate information about memberships and programs.
• Assist in selling programs and memberships through conversations about benefits.
• Activate/terminate memberships and register participants for programs.
• Maintain the membership database with up-to-date information.

Skills

Customer service

Building supervision

Interpersonal skills

Communication

Program selling

Education

First Aid/CPR/AED

Job description

Bath Area Family YMCA is hiring a Front Desk Representative in Bath, ME. The role centers on welcoming members, answering inquiries, and processing memberships and program registrations.

You will engage with a diverse community, promote YMCA programs, and provide friendly, reliable service to help members achieve their goals. The position emphasizes strong communication, customer service, and teamwork within a supportive Y culture committed to youth development, healthy living, and social