Evening Front Desk Lead & Night Auditor

Hampton Inn Easley SC; Easley (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Instantly

Paid Time Off

Team Member Room Discounts

Time and Half for Select Holidays

Referral Bonus Program

Accident Insurance

Disability Insurance

Life Insurance

Cancer Insurance

Dental Insurance

Vision Insurance

Gift Cards

Employee Lunches

Job summary

Hampton Inn Easley SC is seeking a Front Desk Supervisor to lead the front desk operations and serve as Manager on Duty during late-evening and early-morning shifts. You will be responsible for guest satisfaction, check-in/check-out, and promoting hotel services in a fast-paced environment.

The role requires at least 1 year of branded hotel experience, a high school diploma, and strong attention to attendance and professionalism.

Qualifications

• 1+ years of experience in a branded, quality hotel preferred.
• High School diploma or equivalent; Associate’s or Bachelor’s Degree preferred.
• Experience in accounting, is preferred.
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Must have excellent attendance and punctuality.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS, if applicable.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or requests to the manager.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Daily input of labor statistics and accounting payables into online portals.
• Other duties as assigned, or which the associate is capable of performing.

Skills

Manager on Duty

Cash handling

Safety procedures

Guest communication

Multitasking

Team coordination

Phone etiquette

Education

High School Diploma

Associate or Bachelor's Degree preferred

Tools

PMS

Job description

Hampton Inn Easley SC is seeking a Front Desk Supervisor to lead the front desk operations and serve as Manager on Duty during late-evening and early-morning shifts. You will be responsible for guest satisfaction, check-in/check-out, and promoting hotel services in a fast-paced environment.

The role requires at least 1 year of branded hotel experience, a high school diploma, and strong attention to attendance and professionalism.