Evening Front Desk Lead: Guest Experience & Ops

Holiday Inn Newark International Airport; Newark (NJ); Vor Ort; USD 55.000 - 70.000; Vollzeit

Zusammenfassung

Holiday Inn Newark International Airport is seeking an Assistant Front Office Manager with 3+ years of total guest services experience to support the Front Office Manager in daily Front Desk operations and to drive guest satisfaction, service quality, and efficiency.

The role focuses on leading evening operations, supervising Front Desk staff, resolving guest concerns, and ensuring adherence to brand standards, while maximizing room revenue and controlling expenses.

Qualifikationen

• Minimum 3 years total guest services or hospitality experience, preferably hotel Front Office.
• Experience in a supervisory role (1 year) and front desk operations.
• Strong knowledge of Front Desk operations, guest relations and service standards.
• Experience with OPERA PMS is preferred.

Aufgaben

• Oversee PM shift operations and assist Front Office Manager with daily Front Desk operations.
• Ensure efficient check-in/check-out, staffing, scheduling, and delegation of responsibilities.
• Monitor room availability, VIP guests, and special requests; maintain daily reports and cash handling.
• Coordinate with Housekeeping, Maintenance, Sales and other hotel departments.
• Lead, coach and develop Front Desk team; conduct shift briefings and performance feedback.
• Support achieving hotel financial goals and upsell opportunities.

Kenntnisse

Guest services

Leadership

Communication

Problem solving

Multilingual

Time management

Staff development

Tools

OPERA PMS

Jobbeschreibung

Holiday Inn Newark International Airport is seeking an Assistant Front Office Manager with 3+ years of total guest services experience to support the Front Office Manager in daily Front Desk operations and to drive guest satisfaction, service quality, and efficiency.

The role focuses on leading evening operations, supervising Front Desk staff, resolving guest concerns, and ensuring adherence to brand standards, while maximizing room revenue and controlling expenses.